Executive Claim Assessor

Mahindra Group; Kolkata District; On-site; INR 350,000 - 650,000; Full time

Job summary

Mahindra First Choice (MFC) invites applications for an Executive Claim Assessor in Kolkata to accurately assess motor accident claims by reviewing surveyor reports, photos, and documentation. You will estimate claim values with precision and ensure timely completion, while maintaining high service standards and clear client communication.

The role requires technical knowledge of motor vehicle components, risk assessment, and fraud indicators, along with empathy in customer interactions and

Qualifications

• Bachelor's degree in mechanical engineering or Diploma in Automobile/Mechanical Engineering is preferred.
• Practical experience in motor survey assessment, garage/repair estimation, vehicle inspection, or insurance claim evaluation.

Responsibilities

• Review surveyor reports and validate the legitimacy of motor vehicle accident claims.
• Assess the extent of vehicle damage through photographs and documentation and determine the affected components.
• Estimate claim value based on damage evaluation and standard assessment methodologies.
• Deliver accurate assessments within stipulated TAT and maintain adherence to internal quality standards.
• Communicate findings, clarifications, and decisions effectively to clients, surveyors, and relevant stakeholders.
• Handle customer interactions with professionalism and empathy, ensuring positive experiences for end customers.
• Maintain detailed and error-free documentation of assessments, data inputs, and case records for audit and compliance.
• Strong technical understanding of motor vehicle components, damage patterns, and claim assessment methodology.
• Analytical ability to interpret survey reports, validate damage, and estimate accurate claim values.
• High attention to detail with the ability to identify discrepancies or potential fraud indicators.

Education

Bachelor's degree in mechanical engineering

Diploma in Automobile/Mechanical Engineering

Job description

Job Description

Position Title: Executive Claim Assessor

Location: PAN India

Work Location: Kolkata

Reporting To: Regional Manager

Department: Inspection - Claims

Employment Type: Permanent

Objective

• The objective of this role is to accurately assess motor accident claims by reviewing surveyor reports, photographic evidence, and supporting documentation to verify claim genuineness and determine the extent of vehicle damage.
• The position is responsible for estimating claim value with technical precision while ensuring all assessments are completed within defined TAT.
• The role also demands clear communication with clients and empathetic handling of end-customer interactions, ensuring a high standard of service quality, transparency, and customer satisfaction throughout the claims process.

Accountability

• Review surveyor reports and validate the legitimacy of motor vehicle accident claims.
• Assess the extent of vehicle damage through photographs and documentation and determine the affected components.
• Estimate claim value based on damage evaluation and standard assessment methodologies.
• Deliver accurate assessments within stipulated TAT and maintain adherence to internal quality standards.
• Communicate findings, clarifications, and decisions effectively to clients, surveyors, and relevant stakeholders.
• Handle customer interactions with professionalism and empathy, ensuring positive experiences for end customers.
• Maintain detailed and error-free documentation of assessments, data inputs, and case records for audit and compliance.
• Strong technical understanding of motor vehicle components, damage patterns, and claim assessment methodology.
• Analytical ability to interpret survey reports, validate damage, and estimate accurate claim values.
• High attention to detail with the ability to identify discrepancies or potential fraud indicators.

Experience

• Bachelor's degree in mechanical engineering or Diploma in Automobile/Mechanical Engineering is preferred.
• Practical experience in motor survey assessment, garage/repair estimation, vehicle inspection, or insurance claim evaluation.

About Company

Mahindra First Choice (MFC) is India's most trusted organised used-auto platform, backed by the legacy and credibility of the Mahindra Group. We simplify how India buys, sells and understands vehicles through a full suite of solutions—inspections, certifications, warranties, auctions, yard management and digital-led retail.

As part of our ecosystem, car&bike builds India's largest hyper-local auto-tech network for content and commerce, offering credible dealerships, award-winning editorial and technology solutions for buyers and sellers.

Together we’re shaping a smarter, more transparent future for how India buys and sells vehicles.

Why you should join us

• A Brand That Opens Doors: Work with the credibility of the Mahindra name and one of India’s strongest auto platforms.
• Real Career Acceleration: Get Exposure to digital commerce, mobility tech, content, and operations-integrated roles that grow with you.
• Culture That Builds Leaders: Collaborative, agile, inclusive and innovation-first, we are proud to create industry leaders and mentors.
• Unlock Growth Across Boundaries: Cross-functional learning, internal mobility, and access to a group that spans mobility, tech, finance and more.
• Work That Matters: Help organise the used-auto market and build solutions used by millions across India.

If you're driven, curious and excited to shape the future of mobility commerce-this is where you belong.