Executive - Charity Cell

Sri Shankara Cancer Foundation; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Sri Shankara Cancer Foundation in Bengaluru seeks an Executive Charity Cell to bridge patients, NGOs and donors. You will assess socio-economic status, coordinate NGO funding, process discounts, and manage donor communications.

Ideal candidate has 1–3 years in hospital social work or NGO liaison, a relevant bachelor’s degree, strong MS Excel skills, and HIS exposure, with empathetic, precise communication.

Qualifications

• Degree in a relevant field with exposure to hospital social work or NGO liaison.
• Experience in patient financial counseling or donor operations preferred.
• Comfort with MS Excel and hospital information systems.

Responsibilities

• Assist patients with financial options and assess socio-economic status for assistance.
• Coordinate with NGOs and treatment consultants to apply for funding.
• Prepare, submit, and track funding applications.
• Log patient discounts in the HIS and track fund utilization.
• Generate donor receipts and manage donor communications.
• Maintain donor database and records with accuracy.

Skills

Empathy

Active listening

Negotiation

Record-keeping

Communication

MS Excel

Database software

HIS

Education

Bachelors degree in Social Work, Healthcare Administration, Public Health, Commerce, or relevant field

Tools

MS Excel

Hospital Information Systems (HIS)

Database software

Job description

Position: Executive Charity Cell

The Executive Charity Cell serves as a vital bridge between underprivileged oncology patients, funding bodies/NGOs, donors, and internal hospital finance teams. This role is responsible for conducting patient socio-economic assessments, securing external funding/grants, processing discounts, and managing donor correspondence and receipts.

Key Roles & Responsibilities

1. Patient Counseling & Financial Support (Patient-Related):

• Financial Counseling & Assessment: Counsel patients on financial options and assess their socio-economic status to determine eligibility for financial assistance, concessions, or NGO funding.
• Consultant & NGO Coordination: Collect necessary medical dossiers and documentation from treating Consultants to apply for financial assistance from various NGOs/trusts.
• Application Processing: Prepare, submit, and track formal funding applications on behalf of patients across all partner NGOs and funding organizations.
• HIS Discounting & Documentation: Capture and log approved patient discounts and concessions within the Hospital Information System (HIS).
• Fund Tracking & Utilization: Maintain tracking records of allocated funds received from NGOs for specific patients, ensuring proper utilization of grant amounts.
• Billing & Account Reconciliation: Submit finalized hospital bills and utilization statements to funding NGOs while keeping the internal Accounts Department in the loop regarding outstanding balances and inflows.

2. Donor Management & Database Maintenance:

• Donor Communication: Communicate with individual and corporate donors regarding contributions, updates, and impact reports.
• Receipt Generation & Dispatch: Generate official donation receipts for donors and update the central donor database systematically.
• Donor Acknowledgments: Draft and dispatch personalized thank-you letters and acknowledgment cards to donors.
• Database Management: Maintain and update donor contact lists, contribution records, and database metrics using MS Excel and database software.

Preferred Candidate Profile

• Education: Bachelors degree in Social Work (BSW), Healthcare Administration, Public Health, Commerce, or any relevant Graduate degree.
• Experience: 1 to 3 years of experience in hospital social work, patient financial counseling, NGO liaison, or donor operations within a hospital or non-profit organization.
• Technical Skills: Basic to intermediate knowledge of MS Excel, database management, and Hospital Information Systems (HIS).
• Soft Skills: High empathy, active listening, strong negotiation skills, meticulous record-keeping, and good written and verbal communication.