Executive - Aviation Services -

GMR Group; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GMR Group seeks an Executive - Aviation Services to monitor baggage delivery performances, oversee data compilation, and ensure accurate reporting of operational performance metrics at Delhi airport.

The role involves coordinating with Airlines, GHAs, and other stakeholders, activating RVPs for emergency response, and preparing MIS reports on a weekly and monthly basis. A 3–4 year background in airport operations is preferred.

Qualifications

• Graduate with MBA in Aviation Management preferred; 3–4 years in airport ops.
• Valid LMV driving license and ability to drive LMV.
• Awareness of Aerodrome Design and Operations; proficient with MS Office.

Responsibilities

• Monitor baggage delivery performance and SOP/SLA compliance.
• Prepare weekly and monthly MIS reports with data insights.
• Coordinate fueling maintenance and emergency response activities.
• Interact with Airlines, GHAs, and stakeholders for service delivery.
• Supervise vendor manpower and ensure timely reporting.

Skills

Execution

Teamwork

Problem Solving

Planning

Decision Making

Stakeholder Focus

Networking

Strategic Orientation

Social Awareness

Education

MBA in Aviation Management

Graduate

Tools

MS Office

Internet

Job description

Job Description:

Job Purpose

The Executive - Aviation Services, is responsible for monitoring baggage delivery performances, overseeing data compilation and ensuring accurate reporting of operational performance matric. The role involves managing and analyzing data related to baggage handling, BME performance, SOP compliance, SLA, and coordination for fueling maintenance windows. He is also responsible for activating RVPs to facilitate emergency response vehicles as per DAEP. The role also includes preparing and presenting weekly and monthly MIS reports.

ORGANISATION CHART

Manager -Aviation Services --> Executive - Aviation Services

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

Data Management & Reporting:

• Collect, compile, and validate operational data related to baggage delivery, BME performance, SOP / SLA monitoring and fueling safety drills.
• Generate accurate and timely MIS reports.
• Analyze trends and identify operational gaps through data insights.
• Timely execution of NFA / Contract Renewal documentation.
• Preparation of monthly stakeholder meeting / management reviews presentation.
• Timely generation of reports.
• Accuracy of data.
• Observations.
• No. of observations closed.

Monitoring baggage delivery performance

• Ensure baggage delivery standards DOM - FB 10Mn & LB 30Mins / INT FB 15 Min & LB 40 Mins in coordination with Airlines / GHA and other stakeholders.
• No. of delays reported.
• No. of observations closed.
• ASQ Scores.
• Audit observations.

Monitoring Bridge Mounted Equipment (BME)

• Ensure the serviceability and availability of GPU & PCA of 98% achieved in coordination with BME Maintenance and AOCC.
• No. of delays reported.
• No. of observations closed.
• ASQ Scores.
• Audit observations.

Fueling maintenance coordination

• Coordinate with AOCC for fueling maintenance activities to minimize operational disruptions.
• Ensure ESB mock drill, Hydrant pit checks and ITP audits are conducted as per schedule in coordination with all stakeholders.
• No. of checks, performance during shift.
• No. of observations closed.

Standard Operating Procedures (SOPs) Compliance, SLA Monitoring and Audits

• Ensure adherence to operational SOPs and Service level agreements.
• Attend internal and external audits.
• Ensure the RVPs are activated and facilitate the emergency response vehicles and personnel entry in accordance with the DAEP.
• Upkeep of RVP 1 & 2
• Monitor the defined Service Level Agreements (SLAs) related to GHA, Catering, Fueling, BME and TBS Operations during shifts.
• Identify deviations
• Corrective measures.
• Audit observations.
• No. of observations closed.
• No. of checks, performance during shift

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

• Airlines, GHAs, Catering, Fueling, CISF
• GADL / GEMS

INTERNAL INTERACTIONS

• Airside Operations, Terminal Operations, AOCC, BHS, Airport Systems
• S&V, GEMS, 3D, Projects & Engineering, Commercial
• IT, Amadeus, MT Section, Inline Security

FINANCIAL DIMENSIONS

• NIL

Other Dimensions

• Supervision of vendor manpower.
• Coordination with internal and external stakeholders.

Education Qualifications

• Graduate
• Master's degree preferably MBA in Aviation Management

Relevant Experience

• 3-4 Years experience with Airport Operations / GHAs / Airlines.
• Must possess a valid LMV Driving license
• Should be confident to drive LMV.
• General awareness of Aerodrome Design and Operations.
• Proficient in MS Office, Internet usage.

COMPETENCIES

• Cargo Operations (Practitioner)
• Visual Aids Management (Practitioner)
• Execution & Results
• Teamwork & Interpersonal influence
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Personal Effectiveness
• Stakeholder Focus
• Networking
• Capability Building
• Strategic Orientation
• Social Awareness
• Entrepreneurship

Requirements: