ESaaS - SFDC - Platform Development

Zensar Technologies; Pune District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Zensar Technologies is hiring a seasoned Product Owner/Business Analyst to own the ecommerce backlog and collaborate with cross-functional teams. You will drive user stories, acceptance criteria, and alignment with business goals across product discovery, PDP, cart, checkout, and order lifecycle.

Applicants should excel in planning, stakeholder communication, and solving complex problems in a fast-paced environment. Travel is not required, and standard hours apply.

Qualifications

• Bachelor’s degree, applicable certification, or equivalent experience.

Responsibilities

• Communicate status in daily meetings and foster collaboration among teams.
• Own and manage the team backlog; prioritize work based on business value and dependencies.
• Gather requirements and translate into clear user stories with acceptance criteria.
• Collaborate with engineering, design, and QA to clarify requirements and remove ambiguity.
• Define user journeys and requirements for ecommerce storefront features; ensure traceability.
• Lead sprint planning and backlog refinement; ensure proper scoping and prioritization.
• Validate work against requirements; participate in demos and release readiness.
• Apply ecommerce domain knowledge to guide prioritization and decision-making.
• Identify risks and mitigate issues to maintain momentum.
• Create and maintain documentation for features, workflows, and logic.
• Identify opportunities to improve delivery processes and cross-team communication.

Skills

Product Owner

Business Analysis

Backlog Management

User Stories

Acceptance Criteria

Agile

Cross-functional Collaboration

Stakeholder Communication

Ecommerce Knowledge

Education

Bachelor's degree

Tools

Jira

Agile Tools

Job description

Job Description

• Typically requires 6+ years of professional experience
• Experience in a Product Owner, Business Analyst, or similar role
• Strong experience writing user stories and acceptance criteria
• Experience owning and managing a backlog in an agile environment
• Strong understanding of ecommerce storefronts and customer journeys
• Experience working with cross functional teams including engineering, design, and QA
• Familiarity with composable or headless architectures preferred
• Familiarity with React-based storefronts or modern web applications preferred
• Familiarity with CMS-driven content and workflows preferred
• Experience with backlog management tools (e.g., Jira)
• Strong analytical and problem-solving skills
• Excellent project and time management skills
• Ability to collaborate and influence without authority
• Strong written and oral communication skills
• Exposure to retail or ecommerce solutions preferred
• Travel: None
• Work Schedule: Standard Hours

Responsibilities

Communicates status in daily meetings. Fosters constructive, collaborative, and effective communication with others, both internally and externally. Actively participates in planning, refinement, and retrospective reviews. Explains and simplifies complex information to stakeholders and team members.

Owns and manages the team backlog. Prioritizes work based on business value, technical dependencies, and delivery goals. Ensures backlog is well-defined, groomed, and ready for sprint execution.

Works with stakeholders to gather business requirements and translate them into clear user stories with defined acceptance criteria. Ensures requirements are actionable, testable, and aligned with business objectives.

Drives alignment between business intent and technical implementation. Collaborates with engineering, design, and QA throughout the development lifecycle to clarify requirements and remove ambiguity.

Defines user journeys, workflows, and functional requirements for ecommerce storefront features. Ensures traceability between requirements, implementation, and validation.

Leads sprint planning and backlog refinement. Ensures stories are properly scoped, prioritized, and aligned with delivery timelines.

Validates completed work against requirements and acceptance criteria. Participates in demos and release readiness activities to ensure quality and completeness of delivered features.

Applies ecommerce domain knowledge to guide prioritization and decision-making. Understands key storefront flows including product discovery, PDP, cart, checkout, and order lifecycle.

Identifies risks, dependencies, and gaps in requirements. Proactively works with teams to mitigate issues and maintain delivery momentum.

Creates and maintains documentation for features, workflows, and business logic. Helps standardize requirement-writing and backlog management practices across the team.

Identifies opportunities to improve delivery processes, requirement clarity, and cross-team communication.

Performs other duties as assigned.

Qualifications

Bachelor’s degree, applicable certification, or equivalent experience

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.