ESaaS - SFDC - Business Function Analysis And Business Architecture

Zensar Technologies; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Zensar Technologies in Hyderabad, India seeks an experienced Salesforce Business Analyst to bridge business stakeholders and technical teams. You will gather, analyze, document, and manage business requirements while guiding Salesforce initiatives across Sales Cloud, Service Cloud, Experience Cloud, and integrations.

The role focuses on documenting functional specs, process flows, and acceptance criteria, and ensuring delivery through close collaboration with Architects, Developers, and QA.

Qualifications

• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with Salesforce integrations and API-based solutions.
• Knowledge of Salesforce Flow, automation, and platform capabilities.
• Experience with Jira, Confluence, Azure DevOps, or similar Agile project management platforms.
• Experience working in large-scale digital transformation or CRM modernization programs.
• Familiarity with data migration, data governance, and change management practices.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, validate, and document business requirements for Salesforce initiatives.
• Translate business needs into detailed functional requirements, user stories, process flows, use cases, and acceptance criteria.
• Facilitate workshops, requirement discovery sessions, and stakeholder meetings to identify business objectives and solution needs.
• Act as the primary liaison between business users and technical teams, ensuring alignment throughout the project lifecycle.
• Configure and support Salesforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, and related applications.
• Analyze and document current-state and future-state business processes and recommend process improvements.
• Work closely with Architects and Developers to ensure proposed solutions meet business requirements and adhere to Salesforce best practices.
• Support integration initiatives by documenting business and functional requirements involving Salesforce and external systems.
• Perform impact analysis for enhancements, system changes, and new feature implementations.
• Assist QA teams in developing test scenarios, validating functionality, and facilitating User Acceptance Testing (UAT).
• Support release planning, deployment activities, and post-implementation validation.
• Maintain requirement traceability, solution documentation, training materials, and knowledge repositories.
• Identify risks, dependencies, and gaps in requirements and proactively work with stakeholders to resolve issues.
• Drive continuous improvement by recommending Salesforce features and capabilities that enhance business processes.
• Partner with Product Owners, Project Managers, QA Teams, Developers, and Business Users to ensure successful project delivery.

Skills

Salesforce integrations

Salesforce automation

CRM modernization

Data governance

API-based solutions

Change management

Education

Salesforce Administrator Certification

Salesforce Business Analyst Certification

Tools

Jira

Confluence

Azure DevOps

Job description

We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, validate, and document business requirements for Salesforce initiatives.
• Translate business needs into detailed functional requirements, user stories, process flows, use cases, and acceptance criteria.
• Facilitate workshops, requirement discovery sessions, and stakeholder meetings to identify business objectives and solution needs.
• Act as the primary liaison between business users and technical teams, ensuring alignment throughout the project lifecycle.
• Configure and support Salesforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, and related applications.
• Analyze and document current-state and future-state business processes and recommend process improvements.
• Work closely with Architects and Developers to ensure proposed solutions meet business requirements and adhere to Salesforce best practices.
• Support integration initiatives by documenting business and functional requirements involving Salesforce and external systems.
• Perform impact analysis for enhancements, system changes, and new feature implementations.
• Assist QA teams in developing test scenarios, validating functionality, and facilitating User Acceptance Testing (UAT).
• Support release planning, deployment activities, and post-implementation validation.
• Maintain requirement traceability, solution documentation, training materials, and knowledge repositories.
• Identify risks, dependencies, and gaps in requirements and proactively work with stakeholders to resolve issues.
• Drive continuous improvement by recommending Salesforce features and capabilities that enhance business processes.
• Partner with Product Owners, Project Managers, QA Teams, Developers, and Business Users to ensure successful project delivery.

Qualifications

• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with Salesforce integrations and API-based solutions.
• Knowledge of Salesforce Flow, automation, and platform capabilities.
• Experience with tools such as Jira, Confluence, Azure DevOps, or similar Agile project management platforms.
• Experience working in large-scale digital transformation or CRM modernization programs.
• Familiarity with data migration, data governance, and change management practices.

At Zensar, we’re "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: "Together, we shape experiences for better futures". Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is "ONE with Client" - a set of four core values that reflect who we are and how we work: "One Zensar, Nurturing, Empowering, and Client Focus".

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.