ERP Support Analyst
Vibehackers
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Benefits offered by this job
Job summary
SSOE Group is seeking an ERP Support Analyst to maintain Deltek Vantagepoint ERP operations, provide user support, and ensure data integrity across modules.
This permanent full-time remote role follows US shifts, with hours 6:00 PM to 3:00 AM IST, and involves reporting, testing, training, migrations, and integrations with AI-assisted tooling.
Qualifications
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
- Minimum of five years of related ERP software administration and implementation experience.
- Full lifecycle ERP experience: configuration, optimization, upgrades, change control, and support.
- Experience in ERP support or business analysis; proficient in Excel.
- Deltek Vantagepoint experience; dashboard and reporting in Vantagepoint preferred.
- Strong communication and coordination; helpdesk experience preferred.
Responsibilities
- Provide first-level ERP support: user accounts, passwords, basic configuration, troubleshooting.
- Validate data integrity; perform data quality checks across ERP modules.
- Generate standard and ad-hoc reports and dashboards; data extracts.
- Assist with testing, document results, and verify upgrades/patches.
- Support end-user training; create user guides and quick references.
- Coordinate data migrations and integrations; maintain documentation.
Skills
Education
Tools
Job description
Explicitly mentions vibe-coding platforms and AI LLM access; expects use of AI to program reporting and streamline workflows.
SSOE Group is hiring an ERP Support Analyst to maintain and support Deltek Vantagepoint ERP operations, provide first-level user support, handle data validation and reporting, and assist with testing, training, and integrations. This permanent full-time remote role supports US shifts and focuses on ensuring data integrity, dashboards, and smooth ERP day-to-day operations.
The ERP Support Analyst will support daily ERP operations with a focus on Deltek Vantagepoint administration, user support, data quality, reporting, and assisting with configuration, testing, data migration, and integrations. The role is a permanent full-time remote position aligned to US shifts (specified hours below).
- Provide first-level technical support: user account management, password resets, basic configuration, troubleshooting, and escalation of complex issues.
- Perform data entry, data validation, data integrity checks, and quality assurance across ERP modules (Accounting, CRM, Project Management, Resource Management).
- Generate standard and ad-hoc reports, dashboards, and data extracts to support operations, financial reporting, project tracking, and resource planning.
- Support system testing, execute test cases, document results, and verify functionality during upgrades and patches.
- Assist with end-user training, create documentation, user guides, and quick-reference materials.
- Support data migration activities: prepare data files, perform cleanup, validate imported data, and assist with conversions from legacy sources.
- Monitor system performance, user activity logs, and data quality indicators; report anomalies to management.
- Support custom report development and dashboard creation using ERP reporting tools and program AI capabilities.
- Assist with system integration tasks by coordinating data exchanges with other business applications.
- Maintain and update process and system documentation, and work with cross-functional teams to translate business needs into system improvements.
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
- Minimum of five (5) years of related experience in enterprise software administration and implementation.
- Demonstrated full lifecycle ERP experience: configuration, optimization, upgrades, change control, and support analysis.
- Experience in ERP systems support or business analysis; proficient in Excel.
- Must have Deltek Vantagepoint experience; dashboard and reporting experience in Vantagepoint preferred.
- Strong communication and coordination skills; helpdesk experience preferred.
- Permanent, full-time remote role supporting US shifts. Specified shift: 6:00 PM to 3:00 AM IST.
- Role expects use of ERP reporting tools and program AI capabilities. The company provides access to AI Large Language Models and vibe-coding platforms to enhance productivity and workflows.
- Remote work, flexible working arrangements, professional development and training, formal career path and advancement opportunities, and a benefits package that supports physical and mental health and work-life balance.
Deltek Vantagepoint Excel ERP reporting tools AI Large Language Models vibe-coding platforms CRM Accounting Project Management Resource Management
ERP Administration User Support Data Validation Data Migration Reporting and Dashboarding Troubleshooting System Testing Documentation Training and Knowledge Transfer Quality Assurance Communication Cross-functional Collaboration Project Support Excel
Senior
Full-time
- Fully Remote (US shifts)
- Flexible working arrangements
- Professional development and training
- Formal career path and advancement
- Health and mental health supportive benefits
- Collaborative culture
- Exposure to Fortune 100 clients and diverse projects
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