ER & Policies Specialist

Accenture; Dadri; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Accenture in India is seeking an Employee Relations & Policies senior specialist (L9) to independently manage ER matters, provide policy advisory to senior stakeholders, lead investigations and drive governance with risk mitigation.

You will partner with HR leaders, Legal and Compliance to ensure fair, compliant outcomes while handling sensitive cases with empathy and rigor, contributing to governance standards.

Qualifications

• Typically 6-7 years of HR/ER experience and hands-on ER exposure.
• Experience managing investigations and senior-stakeholder cases.
• Experience in large, matrixed organizations.
• HR or Law background preferred but not mandatory.

Responsibilities

• Independently manage complex and sensitive ER cases including misconduct and policy violations.
• Lead end-to-end investigations (fact finding, interviews, documentation, recommendations, closure).
• Handle sensitive cases involving mental health, police matters, court proceedings.
• Recommend and execute disciplinary actions, from warnings to terminations.
• Ensure timely, fair, and consistent resolution with risk minimization.

Skills

Employee Relations

Investigations

HR Policies

Employment law principles

Risk assessment

Documentation

Education

HR or Law background preferred

Job description

Role Summary

The Employee Relations & Policies – L9 role is a specialist‑level position responsible for independently managing employee relations matters, providing policy and ER advisory to senior stakeholders, leading investigations and disciplinary decisions, and driving ER governance, risk mitigation, and process excellence.
The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.

Key Responsibilities

Employee Relations & Case Management

• Independently manage complex and sensitive ER cases, including misconduct, grievances, ethical concerns, and policy violations.
• Lead end‑to‑end investigations (fact finding, interviews, documentation, assessment, recommendations, and closure).
• Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns.
• Recommend and execute appropriate disciplinary actions, not limited to warnings, final actions, or terminations.
• Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.

Policy Interpretation & Advisory

• Provide expert interpretation of HR policies, Code of Business Ethics, and internal governance standards.
• Advise HRBPs and business leaders on policy application, employee risk, and ER strategy.
• Drive policy communication, awareness, and adherence across the organization.

Stakeholder & Leadership Engagement

• Interact directly with HR leaders and business leadership as a trusted ER advisor.
• Exercise independent judgment on ER decisions with significant day‑to‑day and long‑term impact and seek support where appropriate.
• Partner closely with Legal, Compliance, Ethics, and CI teams, including BEL and litigation‑sensitive matters.

Risk Mitigation & Governance

• Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations.
• Ensure timely escalation to Legal for potential or active litigation matters.
• Drive process improvements and action plan management.

Key Skills & Competencies

Functional

• Strong expertise in Employee Relations, Investigations, and HR Policies
• Solid understanding of employment law principles and internal compliance
• Risk assessment and mitigation
• Documentation and case articulation

Behavioral / Psychology‑Driven

• Strong emotional intelligence and active listening
• Ability to assess behavior, motivation, and situational context
• Calm, grounded handling of sensitive or distressing scenarios
• Balanced application of empathy and accountability

Experience & Qualifications

• Typically 6-7 years of HR / ER experience, with hands‑on ER exposure
• Prior experience managing investigations and senior‑stakeholder cases
• Experience working in large, matrixed organizations
• HR / Law background preferred (not mandatory)

Level Indicators (L9)

• Operates with close supervision
• Manages Simple and complex cases
• Recognized as a subject‑matter expert in ER & Policies

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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