ER & Policies Specialist

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture Services Pvt Ltd is seeking an Employee Relations & Policies specialist responsible for independently managing complex ER matters and advising senior stakeholders on policy interpretation and risk management.

The role emphasizes end‑to‑end investigations, governance, and cross‑functional collaboration with Legal, Compliance, and BI teams to ensure fair and compliant resolution of sensitive cases.

Qualifications

• 6–7 years of HR/ER experience, including investigations and senior-stakeholder cases
• Experience in large, matrixed organizations
• Strong understanding of HR policies and internal compliance
• Ability to assess risk, document cases clearly

Responsibilities

• Independently manage complex ER cases including misconduct, grievances, and policy violations
• Lead end‑to‑end investigations with fact finding, interviews, and closure
• Advise HRBPs and leadership on policy application and ER strategy
• Drive risk mitigation, governance and process improvements
• Interact with Legal, Compliance, Ethics, and CI teams on sensitive matters

Skills

Employee Relations

Investigations

HR Policies

Employment Law

Education

HR / Law background

Job description

Role Summary

The Employee Relations & Policies – L9 role is a specialist‑level position responsible for independently managing employee relations matters, providing policy and ER advisory to senior stakeholders, leading investigations and disciplinary decisions, and driving ER governance, risk mitigation, and process excellence. The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.

Key Responsibilities

Employee Relations & Case Management

• Independently manage complex and sensitive ER cases, including misconduct, grievances, ethical concerns, and policy violations.
• Lead end‑to‑end investigations (fact finding, interviews, documentation, assessment, recommendations, and closure).
• Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns.
• Recommend and execute appropriate disciplinary actions, not limited to warnings, final actions, or terminations.
• Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.

Policy Interpretation & Advisory

• Provide expert interpretation of HR policies, Code of Business Ethics, and internal governance standards.
• Advise HRBPs and business leaders on policy application, employee risk, and ER strategy.
• Drive policy communication, awareness, and adherence across the organization.

Stakeholder & Leadership Engagement

• Interact directly with HR leaders and business leadership as a trusted ER advisor.
• Exercise independent judgment on ER decisions with significant day‑to‑day and long‑term impact and seek support where appropriate.
• Partner closely with Legal, Compliance, Ethics, and CI teams, including BEL and litigation‑sensitive matters.

Risk Mitigation & Governance

• Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations.
• Ensure timely escalation to Legal for potential or active litigation matters.
• Drive process improvements and action plan management.

Key Skills & Competencies

Functional

• Strong expertise in Employee Relations, Investigations, and HR Policies
• Solid understanding of employment law principles and internal compliance
• Risk assessment and mitigation
• Documentation and case articulation

Behavioral / Psychology‑Driven

• Strong emotional intelligence and active listening
• Ability to assess behavior, motivation, and situational context
• Calm, grounded handling of sensitive or distressing scenarios
• Balanced application of empathy and accountability

Experience & Qualifications

• Typically 6-7 years of HR / ER experience, with significant hands‑on ER exposure
• Prior experience managing investigations and senior‑stakeholder cases
• Experience working in large, matrixed organizations
• HR / Law background preferred (not mandatory)

Level Indicators (CL9)

• Operates with close supervision
• Manages Simple and complex cases
• Recognized as a subject‑matter expert in ER & Policies