ER & Policies Specialist

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture is seeking an Employee Relations & Policies – CL9 professional to independently manage complex and sensitive ER cases, lead end-to-end investigations, and drive ER governance, risk mitigation, and process excellence. The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.

You will collaborate with Legal, Compliance, Ethics, and CI teams on sensitive issues, provide expert interpretation of HR policies, advise

Qualifications

• 6-7 years of HR/ER experience with hands-on ER exposure.
• Experience managing investigations and senior-stakeholder cases.
• Experience in large, matrixed organizations; HR/Law background preferred.

Responsibilities

• Independently manage complex and sensitive ER cases.
• Lead end-to-end investigations (fact finding, interviews, documentation, assessment, recommendations, closure).
• Handle sensitive cases involving mental health issues, police matters, court proceedings.
• Recommend and execute appropriate disciplinary actions (warnings, final actions, terminations).
• Ensure timely, fair, and consistent resolution of cases while minimizing risk.

Skills

Employee Relations

Investigations

HR Policies

Stakeholder management

Risk assessment

Job description

Role Summary

The Employee Relations & Policies – CL9 role is a specialist‑level position responsible for independently managing employee relations matters, providing policy and ER advisory to senior stakeholders, leading investigations and disciplinary decisions, and driving ER governance, risk mitigation, and process excellence. The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.

Key Responsibilities

Employee Relations & Case Management

• Independently manage complex and sensitive ER cases
• Lead end‑to‑end investigations (fact finding, interviews, documentation, assessment, recommendations, and closure).
• Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns.
• Recommend and execute appropriate disciplinary actions , not limited to warnings, final actions, or terminations.
• Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.

Policy Interpretation & Advisory

• Provide expert interpretation of HR policies , Code of Business Ethics, and internal governance standards.
• Advise HRBPs and business leaders on policy application, employee risk, and ER strategy.
• Drive policy communication, awareness, and adherence across the organization.

Stakeholder & Leadership Engagement

• Interact directly with HR leaders and business leadership as a trusted ER advisor.
• Exercise independent judgment on ER decisions with significant day‑to‑day and long‑term impact and seek support where appropriate.
• Partner closely with Legal, Compliance, Ethics, and CI teams , including BEL and litigation‑sensitive matters.

Risk Mitigation & Governance

• Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations.
• Ensure timely escalation to Legal for potential or active litigation matters.
• Drive process improvements and action plan management.

Key Skills & Competencies

Functional

• Strong expertise in Employee Relations, Investigations, and HR Policies
• Solid understanding of employment law principles and internal compliance
• Risk assessment and mitigation
• Documentation and case articulation

Behavioral / Psychology‑Driven

• Strong emotional intelligence and active listening
• Ability to assess behavior, motivation, and situational context
• Calm, grounded handling of sensitive or distressing scenarios
• Balanced application of empathy and accountability

Experience & Qualifications

• Typically 6-7 years of HR / ER experience , with significant hands‑on ER exposure
• Prior experience managing investigations and senior‑stakeholder cases
• Experience working in large, matrixed organizations
• HR / Law background preferred (not mandatory)

Career Level Indicators (CL9)

• Operates with close supervision
• Manages Simple and complex cases
• Recognized as a subject‑matter expert in ER & Policies

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.