EoR Operations Specialist

Gloroots AI; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Remote-friendly culture

Flat structure

Growth opportunities

Direct ownership of client accounts

Job summary

Gloroots AI in Bengaluru seeks a Customer Success / Partnerships / HR Operations professional to own the post-sale lifecycle, onboard clients, manage accounts, and nurture strategic partnerships across borders.

You will guide clients through local labour requirements, payroll setup, and compliance while collaborating with legal, payroll, and product teams to deliver measurable value on the platform.

Qualifications

• 3–5 years of experience in customer success, account management, partnerships, or a client-facing B2B role
• Demonstrable understanding of local statutory labour laws and employment compliance
• Proven track record in research and outreach — identifying prospects, initiating contact, and progressing conversations
• Hands-on experience managing customer accounts — onboarding, renewals, and escalation handling
• Proficiency in Excel (formulas, data tracking) and Word/Google Docs for reporting and client communication
• Strong negotiation and stakeholder management skills demonstrated in a client-facing context

Responsibilities

• Own end-to-end customer onboarding — coordinating contracts, payroll setup, and compliance documentation for clients hiring across multiple countries
• Manage a portfolio of accounts, conducting regular check-ins, resolving escalations, and identifying upsell or expansion opportunities
• Research and identify potential strategic partners (HR tech platforms, recruitment agencies, consultancies) and lead outreach and initial negotiations
• Advise clients on local statutory labour requirements, employment compliance, and benefits norms across relevant geographies
• Collaborate with internal legal, payroll, and product teams to resolve client queries and relay product feedback
• Track account health metrics, renewal timelines, and partnership pipeline using CRM and reporting tools
• Prepare client-facing reports, proposals, and presentations using Excel and Word/Google Suite

Skills

Customer success

Account management

Partnerships

Stakeholder management

Negotiation

Excel

CRM"

Tools

HubSpot

Salesforce

Job description

Function: Customer Success / Partnerships / HR Operations

Type: Full-time

Industry: Human Resources / HR Tech / Global Employment

About Company

The company is a global HR platform simplifying international hiring and workforce management. It operates as an Employer of Record (EOR), enabling businesses to hire, onboard, manage, and pay employees in 140+ countries.

The platform handles local contracts, payroll, benefits, taxes, and compliance — all through a centralized system. It serves a wide range of clients, from early-stage startups to larger enterprises.

The team of 20 operates in a fast-paced, remote-friendly environment that values transparency, autonomy, and cross-border collaboration. Joining means shaping the future of global work from day one.

Position Overview

This role sits at the intersection of partnerships, compliance, and customer success — owning the full post-sale lifecycle from onboarding to retention while also identifying and nurturing strategic partner relationships. You'll work directly with clients navigating international hiring, helping them understand local labour requirements and ensuring they get measurable value from the platform. Success here means clients expand their global teams confidently, with the company as their trusted backbone.

Role & Responsibilities

• Own end-to-end customer onboarding — coordinating contracts, payroll setup, and compliance documentation for clients hiring across multiple countries
• Manage a portfolio of accounts, conducting regular check-ins, resolving escalations, and identifying upsell or expansion opportunities
• Research and identify potential strategic partners (HR tech platforms, recruitment agencies, consultancies) and lead outreach and initial negotiations
• Advise clients on local statutory labour requirements, employment compliance, and benefits norms across relevant geographies
• Collaborate with internal legal, payroll, and product teams to resolve client queries and relay product feedback
• Track account health metrics, renewal timelines, and partnership pipeline using CRM and reporting tools
• Prepare client-facing reports, proposals, and presentations using Excel and Word/Google Suite

Must Have Criteria

• 3–5 years of experience in customer success, account management, partnerships, or a client-facing B2B role
• Demonstrable understanding of local statutory labour laws and employment compliance
• Proven track record in research and outreach — identifying prospects, initiating contact, and progressing conversations
• Hands-on experience managing customer accounts — onboarding, renewals, and escalation handling
• Proficiency in Excel (formulas, data tracking) and Word/Google Docs for reporting and client communication
• Strong negotiation and stakeholder management skills demonstrated in a client-facing context

Nice to Have

• Prior exposure to HR tech, EOR/PEO platforms, or global payroll products
• Experience working with international clients or cross-border hiring scenarios
• Familiarity with CRM tools (HubSpot, Salesforce, or similar) for pipeline and account tracking

What We Offer

• Direct ownership of high-impact accounts and partner relationships from day one
• Exposure to global HR compliance across 140+ countries — rare depth for an early-career professional
• Collaborative, remote-friendly culture with a flat structure and fast decision-making
• Opportunity to grow into a senior partnerships or customer success leadership role as the company scales