EOR Operations Associate Analyst

Rippling; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid role in Bangalore

Office presence 3 days per week

Job summary

Rippling is seeking an Operations Associate to onboard employees and ensure regulatory compliance across federal, state, and local agencies. You’ll design scalable processes to onboard customers into the platform and work cross-functionally to reduce operational burden through automation.

You will help build end-to-end onboarding processes, file with government agencies, and create documentation while collaborating with sales, product, and R&D teams to improve efficiency and compliance.

Qualifications

• 4+ years of experience in an operational role such as payroll operations, regulatory operations, or support operations.
• Strong English communication skills (written and verbal).
• Strong project management and organizational skills with high attention to detail, time management, and execution.
• Experience with Google Suite or Microsoft Office for data analysis and task organization; familiarity with SFDC/JIRA/Confluence is a plus.
• Strong research and process development skills.
• Ability to learn quickly and deal with ambiguity.
• Ownership and proactive attitude toward pushing tasks to completion.

Responsibilities

• Execute onboarding tasks for new employees, including verifications and benefits setup.
• Conduct filings and registrations with government agencies on behalf of customers.
• Review and improve current operational processes and create a how-to documentation library.
• Process inbound communications related to insurance and regulatory tasks.
• Build end-to-end processes for benefits enrollments.
• Research process requirements for new products and countries.
• Provide feedback to improve internal systems and processes.
• Collaborate with R&D to enhance onboarding processes through automation.

Skills

English communication

Project management

Attention to detail

Time management

Process development

Ownership & proactivity

Adaptability

Ambiguity handling

Cross-functional collaboration

Grit & perseverance

Tools

Google Workspace

Microsoft Office

SFDC

JIRA

Confluence

Job description

Job Description:

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

NOTE:

• This role requires you to work from 7.00PM- 4.00AM IST.
• This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week.

About The Role

Rippling is looking for an Operations Associate to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software and process automation. It’s a highly cross-functional role which impacts our sales and product teams.

What You Will Do

• Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers
• Conduct filings and registrations with government agencies on behalf of customers
• Review, Build and Improve current operational process and create how-to documentation library
• Review and process inbound communications related to insurance and regulatory tasks
• Build end to end operational process for benefits enrollments to our customers
• Research process requirements for work streams for new products and countries
• Provide feedback on our internal systems and processes to improve our operations
• Work with R&D to improve customer onboarding processes through automation

What You Will Need

• 4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
• Strong English communication skills (written and verbal)
• Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus
• Strong research and process development skills
• Structural thinking and problem solving
• Ownership and Proactive attitude towards pushing things to go get done
• Ability to learn quickly and deal with ambiguity
• Ability to work from 7.00 PM- 4.00 AM IST
• Grit, patience, drive as you would be working with different teams, partners and government agencies

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.