PEO Operations Analyst

Rippling; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

You will provide first-class client service, manage registrations with government entities, and help optimize internal workflows in a dynamic environment with rotational PST shifts and strong emphasis on accuracy and customer experience.

Qualifications

• 18+ months of US SaaS experience in a customer-facing role.
• Experience in an operational role such as payroll operations, regulatory operations, or support operations is preferable.
• Strong English communication skills (written and verbal).
• Client-facing experience is mandatory.
• Grit and patience since you'll deal with U.S. government agencies.

Responsibilities

• Provide first-class service to our clients.
• Resolve tax account registration and maintenance tasks for our clients.
• Work with Federal/State agencies on behalf of our clients.
• Identify and report system/process gaps that affect the client experience.
• Collaborate cross-functionally with Payroll Engineering.
• Update internal systems and processes.
• Document processes and contribute to team building.
• Review inbound communications related to state/local tax registrations across stakeholders.
• Audit tax portals and client accounts to ensure good standing.
• Case triage and processing.
• Use internal tools to analyze and act in your areas of responsibility.
• Conduct filings and registrations with government agencies to support customer acquisition.

Skills

Client-facing experience

English communication

Attention to detail

Time management

Problem solving

Grit and patience

Google/Microsoft Office

JIRA/Confluence familiarity

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

Rippling is looking for a Client Operations Analyst to execute client onboarding processes and ensure ongoing regulatory compliance with various federal, state, and local agencies. This is an exciting opportunity to become a core operations team member. You’ll help design scalable processes to bring new customers into our platform while working cross-functionally to minimize the operational burden through software automation. This highly cross-functional, task-oriented role impacts the performance of our sales, product, and finance teams.

What You Will Do

• Provide first-class service to our clients.
• Resolve tax account registration and maintenance tasks for our clients.
• Work with Federal/State agencies on behalf of our clients.
• Identifying and reporting System and/or process gaps that will result in a decrease of a negative client experience
• Work cross-functionally with Payroll Engineering.
• Updating internal systems
• Documenting process and team building

Responsibilities

• Review and process inbound communications related to state and local tax registrations and maintenance across multiple internal and external stakeholders
• Audit tax portals and client accounts to ensure good standing.
• Case triage and processing.
• Use our internal software tools to analyze and take action for your dedicated work areas
• Conduct filings and registrations with government agencies to support customer acquisition activities

What You Will Need

• 18+ months of US SaaS experience in a customer-facing Support or Implementation capacity
• Experience in an operational role, such as payroll operations, regulatory operations, or support operations is preferable
• Strong English communication skills (written and verbal)
• Client-facing experience (Mandatory)
• Strong problem solving skills: close attention to detail with excellent work product, time management, and execution
• Grit and patience since you’ll have to deal with U.S. government agencies
• Experience with Google Suite or Microsoft Office, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus
• Ability to work in a dynamic environment with rotational shifts
• Willingness to work a PST shift

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.