Enterprise SaaS - SFDC - Servicenow ITSM

Zensar Technologies; Pune District; In loco; INR 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Zensar Technologies in Pune is seeking a Business Analyst with 4-6 years of experience to gather and document business requirements, create process maps and user stories, and support UAT planning. Exposure to ITSM processes and the ServiceNow platform is preferred, along with Agile delivery experience.

Strong documentation and communication skills are essential. The role involves collaborating with stakeholders, maintaining traceability of requirements, and contributing to CMDB data quality and

Competenze

• 4–6 years of Business Analyst experience.
• Exposure to ITSM processes and the ServiceNow platform.
• Experience with Agile delivery methodologies.
• Strong documentation and communication skills.

Mansioni

• Gather and document business requirements.
• Create process maps, user stories, and functional documentation.
• Support workshops and stakeholder interviews.
• Assist with UAT planning and execution.
• Track requirements traceability and project deliverables.
• Support CMDB data quality and reporting initiatives.

Conoscenze

Business analysis

ITSM

ServiceNow

Agile

Documentation

Communication

Formazione

ITIL Foundation

Strumenti

ServiceNow

Descrizione del lavoro

Job Description:

Required Experience

• 4-6 years as Business Analyst.
• Exposure to ITSM processes and ServiceNow platform.
• Experience with Agile delivery methodologies.
• Strong documentation and communication skills.

Responsibilities

Key Responsibilities

• Gather and document business requirements.
• Create process maps, user stories, and functional documentation.
• Support workshops and stakeholder interviews.
• Assist with UAT planning and execution.
• Track requirements traceability and project deliverables.
• Support CMDB data quality and reporting initiatives.

Required Experience

• 4-6 years as Business Analyst.
• Exposure to ITSM processes and ServiceNow platform.
• Experience with Agile delivery methodologies.
• Strong documentation and communication skills.

Qualifications

Preferred Certifications

• ITIL Foundation
• ServiceNow CSA (Preferred)

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.