Enterprise Apps People Technology Lead

Randstad India; Hyderabad; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Randstad India Private Limited is establishing a People Technology Support Operations capability in our Global Capability Center in Hyderabad to deliver reliable HR tech services.

This leader will own the operational excellence of SAP SuccessFactors and adjacent HR platforms, building a high-performing team that provides L2/L3 support, release/change management, and continuous improvement across our employee lifecycle solutions.

Qualifications

• 7+ years leading HR technology and support operations for SAP SuccessFactors.
• Hands-on experience with HR platforms such as Greenhouse, Beeline and SmartRecruiters.
• Strong understanding of HR data models and employee lifecycle integration patterns.
• Proven ITIL implementation of incident, problem and change management across a global model.
• Excellent communication, stakeholder management, and cross-functional leadership.

Responsibilities

• Lead GCC-based support operations for SAP SuccessFactors with L2/L3 coverage and continual service improvement.
• Define and monitor SLAs/KPIs; drive release calendars, governance, and CAB processes.
• Oversee integrations across HR tech stack; coordinate with vendors and internal stakeholders on fixes and data quality.
• Ensure audit readiness, traceable configuration artifacts, and contribution to evidence management.
• Drive knowledge management through FAQs, SOPs, and self-service guides for HR support.
• Own delivery of the Enterprise Applications portfolio including SuccessFactors, HR Platforms, and Atlassian tools.

Skills

HR technology leadership

SAP SuccessFactors

ITIL processes

Stakeholder management

Global team leadership

Release/change management

Tools

SAP SuccessFactors

Greenhouse

Beeline

SmartRecruiters

SailPoint

Active Directory/Entra

SAP S/4HANA

Workato

Cloud Foundry/SFTP

Job description

Location: Hyderabad (Global Capability Center) - hybrid with periodic evening overlap to support US stakeholders; occasional travel as required.

About the Role

We're establishing a People Technology Support Operations capability in our newly created GCC to deliver reliable, secure, and scalable HR technology services. This leader will own the operational excellence of SAP SuccessFactors and adjacent HR platforms, building a high-performing team that provides L2/L3 support, release/change management, and continuous improvement across our employee lifecycle solutions. You'll partner closely with People Operations, Talent Acquisition, IAM/Security, and Enterprise Systems to uphold SLAs, reduce friction in joiner/mover/leaver processes, and ensure audit-ready operations.

Key Responsibilities

Leadership & Team Building

• Build, mentor, and lead a GCC-based support operations team; establish coverage model, runbooks, and a follow-the-sun support cadence aligned to global stakeholders.
• Define and track operational SLAs/KPIs (incident MTTR, change success rate, release quality, data accuracy) and drive continual service improvement.
• Foster a culture of ownership, documentation discipline, and proactive risk management.

Platform Operations (SAP SuccessFactors)

• Serve as the operational owner for SAP SuccessFactors, overseeing implementation, configuration, deployment, and steady-state support for relevant modules.
• Manage environment strategy (prod/non-prod), transport governance, regression testing, release calendaring, and change approvals (CAB).
• Partner with HR and Payroll to assess requirements, translate to configurations, and maintain technical/functional documentation.

HR Tech Ecosystem & Integrations

• Oversee support operations that span Greenhouse (ATS), Beeline (VMS), and SmartRecruiters (ATS), coordinating with vendors and internal stakeholders for fixes, releases, and data quality.
• Maintain robust integrations across our stack (e.g., Dayforce Payroll, Workforce Software, SailPoint, Active Directory/Entra, SAP S/4HANA, Concur, and Data Engineering), ensuring reliable data flows and access provisioning aligned to JML policies.
• Partner with IAM/Security on SSO, role modeling, SoD controls, audit logs, and remediation playbooks.
• Own incident, problem, and change processes (ITIL), including major incident response and root-cause analysis for respective platforms.
• Ensure audit readiness (privacy, access governance, evidence repositories) and support internal/external audits with traceable configuration and test artifacts.
• Drive knowledge management: FAQs, SOPs, self-service guides, and knowledge base articles for People Operations and HR support.
• Responsible for overall delivery of the Enterprise Applications portfolio consisting of Success Factors , HR Platforms and Atlassian tools.

Qualifications

Required

• 7+ years in HR technology and team leadership, with demonstrated experience running support operations for SAP SuccessFactors (implementation, configuration, deployment, and production support).
• Hands-on experience supporting and integrating HR platforms such as Greenhouse, Beeline, and SmartRecruiters.
• Strong understanding of HR data models and employee lifecycle (joiner/mover/leaver), including integration patterns and error handling across payroll, time, identity, and finance systems.
• Proven track record driving ITIL processes (incident, problem, change), SLAs/KPIs, and continuous improvement in a global support model.
• Excellent communication, stakeholder management, and vendor coordination skills; ability to lead cross-functional triage and CABs.

Preferred

• Experience establishing operations in a GCC environment (team setup, documentation standards, knowledge transfer, and governance playbooks).
• Exposure to security & compliance frameworks (SoD, access certification), audit support, and evidence management in HRIS landscapes.
• Familiarity with enterprise integration tooling and delivery methods referenced in our stack (e.g., Workato, Cloud Foundry/SFTP).

Core Competencies

• Operational Excellence: Data accuracy, reliability, and disciplined change control.
• Systems Thinking: End-to-end process view spanning HR, IAM, Payroll, Finance.
• People Leadership: Coaching, performance management, and building high-trust teams.
• Customer Orientation: Empathy for HR partners and employees; bias toward frictionless experiences.
• Problem Solving: Root-cause analysis, preventative controls, and measurable improvements.