Enterprise Account Lead

BookMyMentor; Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive compensation

Flexibility and growth opportunities

Job summary

BookMyMentor is seeking an experienced professional for Enterprise Account Management in Delhi, India. This role involves ownership of high-value accounts, driving long-term strategies, and fostering relationships with key stakeholders. Candidates should have over 7 years of relevant experience, especially in Voice AI and B2B environments.

Work closely with the leadership team and enjoy flexibility with competitive rewards. Join us at the forefront of revolutionizing customer interactions through AI.

Qualifications

• 7–11+ years of experience in Enterprise Account Management, Customer Success, or Strategic Accounts.
• Proven capability in handling large enterprise customers and high-value relationships.
• Experience in Voice AI, Conversational AI, SaaS, or B2B tech.

Responsibilities

• Own a portfolio of high-value enterprise accounts and ensure accountability for outcomes.
• Lead customer conversations around retention, expansion, and profitability.
• Build operational processes to improve strategic account management.

Skills

Enterprise Account Management

Customer Success

Strategic Accounts

Voice AI

B2B tech

Data Analytics

Job description

Responsibilities

• Strategic Account Ownership – Own a portfolio of high‑value enterprise accounts with end‑to‑end accountability across customer outcomes, account health, and long‑term strategic value. Serve as the executive face of Fundamento for key customers, building trusted relationships with senior stakeholders and influencing critical business conversations. Drive long‑term account strategy by developing a deep understanding of customer priorities, business context, and growth opportunities.
• P&L Ownership – Own the commercial charter across strategic accounts, including retention, expansion, profitability, and long‑term revenue growth. Lead value‑driven customer conversations around ROI, adoption, scale, and business impact. Identify and unlock opportunities for deeper account expansion and stronger wallet share.
• Process Building & Operational Excellence – Build and strengthen the operating cadence for enterprise account management, including account planning, business reviews, escalation management, growth planning, and risk visibility. Create scalable processes and frameworks that improve how strategic accounts are managed, reviewed, and grown over time. Bring structure and rigor to account operations while ensuring teams stay agile and customer‑focused.
• Executive Stakeholder Management & Business Leadership – Lead complex customer situations across escalations, strategic asks, delivery trade‑offs, and business‑critical decisions. Partner closely with leadership and cross‑functional teams to ensure enterprise accounts are managed with clarity, urgency, and strong business judgment. Drive alignment across internal and external stakeholders to ensure customer commitments are met with excellence.
• Team Leadership & Enablement – Lead and mentor a high‑performing enterprise account team, raising the bar on ownership, strategic thinking, and stakeholder management. Coach the team to operate with stronger commercial orientation, executive maturity, and business context. Build a culture of accountability, customer excellence, and high‑quality execution.

Key Impact & Opportunities

High‑Impact Work: Play a defining role in shaping how India’s largest enterprises engage with millions of customers through AI‑led voice experiences.

Ownership & Autonomy: Own some of Fundamento’s most strategic customer relationships with meaningful accountability across revenue, customer outcomes, account growth, and long‑term business impact.

Founder‑Led Exposure: Work closely with the Founder and leadership team on high‑priority accounts, strategic decisions, and category‑defining customer partnerships.

Flexibility & Competitive Rewards: We offer flexibility, competitive compensation, and strong growth opportunities for individuals looking to build meaningful long‑term impact.

Requirements

• 7–11+ years of experience in Enterprise Account Management / Customer Success / Strategic Accounts
• Proven experience handling large enterprise customers and high‑value relationships
• Prior experience in Voice AI / Conversational AI / SaaS / B2B tech
• Experience working with BFSI clients is strongly preferred
• Demonstrated experience owning revenue, retention, expansion, and/or P&L
• Prior people management experience with the ability to lead high‑performing teams
• Strong executive presence and ability to engage with senior external stakeholders
• Ability to balance strategic thinking with hands‑on execution
• Strong comfort with data, metrics, and analytical decision‑making
• High ownership, commercial mindset, and ability to thrive in fast‑paced environments

About the Company

Technology

We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders – like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services – talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants – this is your chance to work at the heart of the AI revolution.