Enrolment Advisor

EC-Council; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

EC-Council University in Mumbai seeks an enthusiastic Enrolment Advisor to guide prospective students from inquiry to enrollment. You are the first contact, answer questions, present program benefits, and support applicants through the admissions process.

You will manage CRM records, maintain timely communications, and work with a diverse student population. A bachelor’s or associate degree and at least 1 year in recruitment/admissions are preferred.

Qualifications

• Associate or bachelor’s degree strongly preferred.
• Minimum 1 year experience in Student Recruiting, Admissions & Enrollment advising.
• Minimum of one year in a results-oriented, consultative sales or marketing position demonstrating strong probing, questioning, and presentation skills including the ability to overcome objections.

Responsibilities

• Act as first point of contact for prospective students considering enrolling at EC-Council University.
• Proactively reach out, contact, and engage prospective students via telephone, email, click to chat and text messaging about their future with the goal of enrollment into EC-Council University.
• Demonstrate sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds and experiences.
• Conduct conversations with prospective students to assess needs, showcase the benefits of an EC-Council University education, and facilitate enrollment into the University.
• Ensure students successfully move through the admissions process from the point of application through class/term start within designated timelines.
• Meets minimum levels of daily/weekly/term activities, performance indicators (KPI’s), and achieves assigned performance goals.
• Demonstrate a high level of product/program knowledge and industry related data and statistics (i.e., employment opportunities, salaries, etc.).
• Manage, update, maintain prospective/current student database (CRM) on a daily basis.
• Successful collection/submission of required student application paperwork and documentation.
• Maintain accurate knowledge of the University’s catalog, policies, procedures, regulations, etc.
• Conducts all recruitment/admissions activities in a fully ethical and compliant manner.
• Create relationships that lead to referral/inquiry generation through engaging current students, alumni, businesses, community organizations, etc.
• Work effectively with co-workers as part of the student services team to ensure each student’s experience with the University is professional, service-focused, and productive.
• Support and contribute to EC-Council ’s commitment to diversity and inclusion.

Skills

Interpersonal skills

Communication skills

Time management

Multi-tasking

Probing questions

Presentation skills

Sales/marketing experience

Education

Bachelor's degree

Associate degree

Tools

CRM

Job description

Location: Mumbai

Job Title: Enrolment Advisor

Location: Mumbai

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Visit us on www.eccouncil.org

EC-Council University (ECCU) is an academic institution that operates under the parent company EC-Council, the largest professional training and certification body in Information Security. ECCU courseware and curriculum is nationally accredited by the Distance Education Accrediting Commission (DEAC). ECCU is primarily focused on cyber security and offers both a Bachelors (BS) and a Master (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and therefore is 100% online. EC-Council University owned by the EC-Council Group. EC-Council coined the phrase Ethical Hacking in 2001 and is the world's largest Cybersecurity certification body, carrying accreditations by the US Department of Defense (DoD), ANSI, and more. Experience a rewarding career that allows you to influence education in various Cyber Security domains such as Ethical Hacking, Digital Forensics, Penetration Testing, Network Defence and more.

Position Overview

The Enrollment Advisor position at EC-Council University offers a rewarding career in the highly growing field of cyber security education. Technology is advancing much faster than professionals can secure it and the skill gap is growing. The Enrollment Advisor is the first line of support and guidance for prospective students exploring opportunities at EC-Council University, and therefore represents the best of the University. The Enrollment Advisor has a direct and significant ability to impact and influence the lives of aspiring students, their families, and the communities in which they live. The Enrollment Advisor is a key member or EC-Council University’s student-centered support model that begins with attracting, guiding, enrolling, and setting the stage for the success of our students.

Key Responsibilities

• Act as first point of contact for prospective students considering enrolling at EC-Council University
• Proactively reach out, contact, and engage prospective students via telephone, email, click to chat and text messaging about their future with the goal of enrollment into EC-Council University
• Demonstrate sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds and experiences
• Conduct conversations with prospective students to assess needs, showcase the benefits of an EC-Council University education, and facilitate enrollment into the University
• Ensure students successfully move through the admissions process from the point of application through class/term start within designated timelines
• Meets minimum levels of daily/weekly/term activities, performance indicators (KPI’s), and achieves assigned performance goals
• Demonstrate a high level of product/program knowledge and industry related data and statistics (i.e., employment opportunities, salaries, etc.)
• Manage, update, maintain prospective/current student database (CRM) on a daily basis
• Successful collection/submission of required student application paperwork and documentation
• Maintain accurate knowledge of the University’s catalog, policies, procedures, regulations, etc.
• Conducts all recruitment/admissions activities in a fully ethical and compliant manner
• Create relationships that lead to referral/inquiry generation through engaging current students, alumni, businesses, community organizations, etc.
• Work effectively with co-workers as part of the student services team to ensure each student’s experience with the University is professional, service-focused, and productive
• Support and contribute to EC-Council ’s commitment to diversity and inclusion

Required Skills & Qualifications

• Associate or bachelor’s degree strongly preferred; EC-Council University will consider meaningful educational, work and/or military experience in exchange for degree requirements where appropriate
• Minimum 1 year experience in Student Recruiting, Admissions & Enrollment advising, or related field
• Minimum of one year in a results-oriented, consultative sales or marketing position demonstrating strong probing, questioning, and presentation skills including the ability to overcome objections
• Possesses superior interpersonal skills
• Experience working with clients/customers representing multiple stages of life and diverse backgrounds/experiences
• Possesses strong time management, prioritization, and multi-tasking skills
• Ability to work a flexible schedule including evening and one Saturday/month hours
• Proven ability to achieve goals, influence others, and meet deadlines

About Our Culture

EC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community.

Additional Information

EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.

EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at [e-mail] and let us know how we can assist.

To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.

If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein.

Candidates further waive any intellectual property or moral rights in such submissions, confirm that the work is original and free of third-party infringement, and acknowledge that it is provided solely for evaluation purposes, with no ownership or other rights retained.

Our Privacy Policy outlines how we collect, use, store, and protect your personal data during the recruitment process. This may include information such as your name, contact details, employment history, qualifications, and any other details you provide as part of your application. All data is handled in compliance with applicable data protection and privacy regulations.

Please review our policy here: EC-Council Privacy Policy – User and Company | EC-Council. Submission of your application will be considered as your acceptance of the terms stated above.