Engineering Manager – Devops/SRE IRC294669

GlobalLogic; Nagpur District; Hybrid; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Flexible schedule

Remote work options

Healthcare

Life Insurance

Bonuses

Job summary

GlobalLogic is seeking an Engineering Manager-DevOps and SRE to lead ITSM and application support teams in a hybrid Noida setting. You will guide AWS, ServiceNow, .NET, and containerization across enterprise services.

The role requires 10–15 years of senior leadership experience, strategic roadmaps, and mentoring while collaborating with cross-functional stakeholders to ensure resilient operations. Excellent benefits, flexible work arrangements, and opportunities to shape critical business

Qualifications

• 10–12 years of progressive experience in engineering management in enterprise ITSM and app support.
• Hybrid work model with required presence in Noida for collaboration and planning.

Responsibilities

• Lead ITSM and application support engineering teams to ensure high performance and continuous improvement.
• Drive end-to-end ITSM and app support delivery, managing timelines and quality.
• Design and optimize ITSM processes using ServiceNow to enhance service delivery.
• Mentor engineers, promote technical excellence, and drive growth within the team.
• Collaborate with cross-functional teams to ensure robust application performance and support.
• Define and monitor KPIs for ITSM and app support to drive improvements.
• Oversee cloud operations focusing on AWS, Kubernetes, AKS, and Docker environments.

Skills

AWS

ServiceNow

.NET

Kubernetes

AKS

Docker

ITSM tools

Tools

Docker

Kubernetes

AKS

Job description

Description

Hiring for Engineering Manager-Devops and SRE

Hybrid Model

Experience- 10 to 15 Years

Requirements

• Possessing 10-12 years of progressive experience in engineering management, specifically leading ITSM and application support teams within a complex enterprise environment, is essential for this role.
• This position operates under a hybrid work model, requiring a balanced presence in the Noida office for collaborative team activities and strategic planning sessions, complemented by remote work flexibility.

Required Skills

• Demonstrated leadership in managing and optimizing AWS cloud services, including foundational understanding of core components and best practices for enterprise application support.
• Proven expertise in leveraging ServiceNow (SNOW) for comprehensive service delivery management, including advanced configuration and process automation within ITSM frameworks.
• Extensive experience with .NET development and architecture, guiding teams in maintaining and enhancing critical business applications.
• Strong leadership in implementing and managing containerization technologies such as Kubernetes, AKS, and Docker for scalable application deployments and operations.
• Deep understanding and practical application of various ITSM tools and methodologies to drive operational efficiency and service excellence.

Preferred Skills

• A strong preference for candidates possessing a comprehensive understanding of the healthcare domain, including industry-specific regulations and operational nuances.

Job responsibilities

• Lead and manage a team of engineers responsible for ITSM and application support, ensuring high performance and continuous improvement across all initiatives.
• Drive the end-to-end delivery of ITSM solutions and application support initiatives, maintaining accountability for project timelines, quality, and successful outcomes.
• Oversee the strategic design, implementation, and continuous optimization of ITSM processes and tools, leveraging platforms like ServiceNow to enhance service delivery.
• Guide and empower team members in troubleshooting complex application issues, ensuring timely and effective resolutions to minimize service disruptions and maintain operational continuity.
• Establish, enforce, and continuously refine best practices for incident, problem, and change management within the ITSM framework to achieve operational excellence.
• Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth within the ITSM and application support team.
• Collaborate strategically with cross-functional teams, including development, operations, and business stakeholders, to ensure seamless application performance and robust support.
• Define, monitor, and analyze key performance indicators (KPIs) for ITSM and application support, driving data-informed decisions for continuous service enhancement and efficiency.
• Manage the operational aspects of cloud-based applications and infrastructure, with a strategic focus on AWS, Kubernetes, AKS, and Docker environments.
• Ensure the effective utilization and evolution of .NET technologies within supported applications, guiding the team on maintenance, enhancements, and architectural improvements.
• Develop and execute strategic roadmaps for ITSM and application support, aligning with broader organizational goals and anticipating future technological advancements.
• Facilitate clear and effective communication and collaboration with all stakeholders to thoroughly understand requirements and deliver solutions that consistently meet business needs.
• Implement and oversee robust monitoring and alerting systems to proactively identify and address potential issues in application performance and availability before they impact users.

What we offer

• Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
• Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
• Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
• Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
• Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.