Engineering Manager – Devops/SRE IRC294669

GlobalLogic; Bengaluru; Hybrid; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Professional Development

Flexible work schedules

Competitive salaries

Health insurance

Paid time off

Job summary

GlobalLogic is looking for an Engineering Manager for DevOps and SRE with 10-15 years of experience in engineering management. The role requires strong leadership skills in managing AWS services and ITSM processes. Candidates should have a deep understanding of .NET, ServiceNow, and containerization technologies.

This hybrid position offers flexibility for remote work while maintaining a presence in the Noida office to coordinate team efforts. The company provides a collaborative environment, competitive salaries, and numerous benefits.

Qualifications

• 10-15 years of experience in engineering management, specifically leading ITSM and application support teams.
• Extensive experience in managing AWS cloud services and optimizing application support.
• Proven knowledge of ServiceNow for service delivery management.

Responsibilities

• Lead and manage a team of engineers for ITSM and application support.
• Drive the end-to-end delivery of ITSM solutions.
• Mentor and develop engineering talent.

Skills

.NET

AWS

ITSM tools

Kubernetes

AKS

Docker

ServiceNow

Cloud Technologies

Job description

Function

Software Product Engineering

Experience

10-15 years

Location

India - Bangalore, Nagpur, Noida

Skills

.net, AWS, ITSM tools, Kubernetes / AKS / Docker, ServiceNow, Ticketing & Cloud Technologies: ServiceNOW (SNOW) for service delivery management

Hiring for

Engineering Manager-Devops and SRE

Work Model

Hybrid Model

Requirements

• Possessing 10-12 years of progressive experience in engineering management, specifically leading ITSM and application support teams within a complex enterprise environment, is essential for this role.
• This position operates under a hybrid work model, requiring a balanced presence in the Noida office for collaborative team activities and strategic planning sessions, complemented by remote work flexibility.

Required Skills

• Demonstrated leadership in managing and optimizing AWS cloud services, including foundational understanding of core components and best practices for enterprise application support.
• Proven expertise in leveraging ServiceNow (SNOW) for comprehensive service delivery management, including advanced configuration and process automation within ITSM frameworks.
• Extensive experience with .NET development and architecture, guiding teams in maintaining and enhancing critical business applications.
• Strong leadership in implementing and managing containerization technologies such as Kubernetes, AKS, and Docker for scalable application deployments and operations.
• Deep understanding and practical application of various ITSM tools and methodologies to drive operational efficiency and service excellence.

Preferred Skills

• A strong preference for candidates possessing a comprehensive understanding of the healthcare domain, including industry-specific regulations and operational nuances.

Job Responsibilities

• Lead and manage a team of engineers responsible for ITSM and application support, ensuring high performance and continuous improvement across all initiatives.
• Drive the end-to-end delivery of ITSM solutions and application support initiatives, maintaining accountability for project timelines, quality, and successful outcomes.
• Oversee the strategic design, implementation, and continuous optimization of ITSM processes and tools, leveraging platforms like ServiceNow to enhance service delivery.
• Guide and empower team members in troubleshooting complex application issues, ensuring timely and effective resolutions to minimize service disruptions and maintain operational continuity.
• Establish, enforce, and continuously refine best practices for incident, problem, and change management within the ITSM framework to achieve operational excellence.
• Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth within the ITSM and application support team.
• Collaborate strategically with cross-functional teams, including development, operations, and business stakeholders, to ensure seamless application performance and robust support.
• Define, monitor, and analyze key performance indicators (KPIs) for ITSM and application support, driving data‑informed decisions for continuous service enhancement and efficiency.
• Manage the operational aspects of cloud-based applications and infrastructure, with a strategic focus on AWS, Kubernetes, AKS, and Docker environments.
• Ensure the effective utilization and evolution of .NET technologies within supported applications, guiding the team on maintenance, enhancements, and architectural improvements.
• Develop and execute strategic roadmaps for ITSM and application support, aligning with broader organizational goals and anticipating future technological advancements.
• Facilitate clear and effective communication and collaboration with all stakeholders to thoroughly understand requirements and deliver solutions that consistently meet business needs.
• Implement and oversee robust monitoring and alerting systems to proactively identify and address potential issues in application performance and availability before they impact users.

What we Offer

We focus on industries such as High‑Tech, communication, media, healthcare, retail, and telecom. Our customer list includes global brands and leaders who value our solutions.

Collaborative Environment: Expand your skills by working with a diverse team of highly talented people in an open, laidback setting, including opportunities to work from abroad in global centers or client facilities.

Work‑Life Balance: Flexible work schedules, options to work from home, paid time off, and holidays.

Professional Development: Learning & Development program with communication skills training, stress‑management, professional certifications, and technical and soft‑skill workshops.

Benefits: Competitive salaries, family medical insurance, group term life insurance, group personal accident insurance, National Pension Scheme, periodic health awareness programs, extended maternity leave, annual performance bonuses, and referral bonuses.

Perks: Sports events, cultural activities, subsidised food, corporate parties, dedicated zones, rooftop decks, and discounts at popular stores and restaurants.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward‑thinking companies, helping transform businesses and redefine industries through intelligent products, platforms, and services.