Engineer - Telco Cloud BandR- Support

Orange Business; Gurugram District; Hybrid; INR 1,200,000 - 2,400,000; Part time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Training programs

Diversity & inclusion initiatives

Well-being programs

Job summary

Orange Business is seeking a technically skilled professional to join our Global Customer Service teams in Gurugram. The role focuses on second-level support for SDX, OPC and Telco Cloud platforms, resolving complex issues and ensuring KPI targets.

You will work with virtualization technologies, cloud infrastructure and automation tools, collaborating with planning and rollout teams to maintain performance and customer satisfaction.

Qualifications

• Advanced knowledge of SDX, OPC and Telco Cloud platforms.
• Hands‑on troubleshooting experience with at least two listed technologies.
• Experience with virtualization and cloud infrastructure.

Responsibilities

• Provide second-level technical support for SDX, OPC and Telco Cloud platforms.
• Identify Platform & Services capacity issues and coordinate with planning and rollout teams for upgrades.
• Contribute to network performance and customer satisfaction by delivering high-quality support on platforms.
• Implement high-impact changes on service platforms and virtualized infrastructure following change management rules.
• Contribute to Technical Incident Reports for major network incidents and problems.
• Support Telco Cloud Build & Run KPI targets and customer satisfaction goals.

Skills

Analytical skills

Troubleshooting

Team collaboration

Tools

Linux

SD-WAN

SDN

VMware

BluePlanet

Kubernetes

Rancher

CI/CD

Ansible

Python

OpenStack/OpenShift

Docker

Job description

Job Description:

Publication date : Oct 13, 2026, 12:00AM

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• To provide next level technical support for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
• To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
• To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services
• To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
• To contribute in “Technical Incident Reports” for major network incidents and problems
• To gain and apply technical and soft skills as per individual objectives
• To achieve Telco Cloud Build & Run KPI targets
• To contribute to customer satisfaction and Network Performance KPI targets

• Excellent knowledge of communication standards and OSI/commercial protocols as follows:

VirtualizationTechnologies - Linux, SD- WAN, SDN,Vmware,BluePlanet

Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage

• Professioanl level of knowledge and hands on troubleshooting experience on Two or more of the following technologies

• SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
• Cloud InfrastructureandContainer-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
• Rancher Kubernetes/Container/Dockers
• Juniper Contrail
• Ciena BluePlanet
• Network Automation development with Python, RedHat Ansible, PERL, Shell
• TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)

Hardware:

• Dell Switch & Servers
• CISCO Routers,
• Juniper MX Routers & QFX Switches

• Excellent Analytical and trouble-shooting skills

• Good understanding of Telecom Service providers Virtualization , Networks and Services

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

Requirements: