ENGINEER TECHNICAL SUPPORT - L1

Nextstudycircle; Thane; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Nextstudycircle is seeking an Engineer Technical Support - L1 to provide first-line assistance for backup and recovery solutions including Commvault and Veeam. You will troubleshoot issues, guide customers through installations, configurations, and optimally resolve problems to ensure satisfaction.

In this role, you will document interactions in the ticketing system, collaborate with senior engineers on complex cases, and participate in ongoing training to strengthen technical knowledge and

Qualifications

• 2–4 years in technical support or related field.
• Proficiency in Commvault and Veeam backup/recovery.
• Strong understanding of data recovery processes and best practices.
• Excellent problem-solving and attention to detail.
• Effective verbal and written communication.
• Ability to work independently and as part of a team.
• Customer-focused approach with commitment to service excellence.
• Strong analytical and troubleshooting skills.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability to changing technologies and processes.

Responsibilities

• Provide technical support for Commvault and Veeam backup and recovery solutions.
• Diagnose and resolve technical issues related to data recovery and backup processes.
• Assist customers with product installation, configuration, and troubleshooting.
• Document support interactions and solutions in the ticketing system.
• Collaborate with senior engineers to escalate complex issues as needed.
• Participate in training sessions to enhance technical knowledge and skills.

Skills

Technical Support

Customer Communication

Troubleshooting

Documentation

Multitasking

Teamwork

Tools

Commvault

Veeam

Job description

Backup & Recovery > Recovery > Data Recovery

Description

Job Description - Engineer Technical Support - L1

Job Summary

The Engineer Technical Support - L1 will provide first-level technical support for backup and recovery solutions, specifically focusing on Commvault and Veeam products. This role involves troubleshooting, resolving issues, and ensuring customer satisfaction through effective communication and technical expertise.

Duties and Responsibilities

• Provide technical support for Commvault and Veeam backup and recovery solutions.
• Diagnose and resolve technical issues related to data recovery and backup processes.
• Assist customers with product installation, configuration, and troubleshooting.
• Document support interactions and solutions in the ticketing system.
• Collaborate with senior engineers to escale complex issues as needed.
• Participate in training sessions to enhance technical knowledge and skills.

Qualifications and Requirements

• 2-4 years of experience in technical support or a related field.
• Proficiency in Commvault and Veeam backup and recovery solutions.
• Strong understanding of data recovery processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Technical proficiency in backup and recovery technologies.
• Customer-focused approach with a commitment to service excellence.
• Strong analytical and troubleshooting skills.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability to changing technologies and processes.

Performance Expectations

• Achieve a high level of customer satisfaction through effective support.
• Maintain timely resolution of support tickets within established SLAs.
• Continuously improve technical knowledge and skills through training and self-study.
• Contribute to team goals and collaborate effectively with colleagues.

Salary and Benefits

The salary for this position will be competitive and commensurate with experience.

Benefits include

• health insurance
• retirement plans
• paid time off
• opportunities for professional development