Engineer [T500-18208]

ANSR; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Modern, dynamic working environment

Opportunities for personal development

Knowledge exchanges and continuous improvement

Job summary

A leading consulting and business services company in India is looking for a CRM Expert to manage digitalization in the commercial area. You will be responsible for defining business requirements, managing project delivery, and collaborating with cross-functional teams. The ideal candidate has substantial experience in Salesforce Development, particularly in Sales and Service Cloud, and possesses strong project management skills. This role offers a dynamic environment with ample growth opportunities.

Qualifications

• Extensive experience as a Salesforce Developer with a focus on Sales and Service Cloud.
• Proficient in Apex, Lightning Components, Lightning Flows, SOQL, and Salesforce Integration tools.
• Salesforce Experience of 2-4 years and certifications preferred.

Responsibilities

• Project Management and digitalization in the commercial area.
• Define and document business requirements in a structured way.
• Manage vendors' technical answers and prepare RFPs.
• Facilitate workshops and conduct training for key users.

Skills

Salesforce Development

Sales and Service Cloud

Apex

Lightning Components

Lightning Flows

SOQL

Salesforce Integration Tools

Data Migration

Collaboration Skills

Education

BE/BTech/Any Master's Degree

Tools

Salesforce Data Loader

Dataloader.io

Job description

ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18.

We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks.

ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth.

We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day.

CRM Expert (m/f)

Tasks:

• Project Management / digitalization in the commercial area
• Create with business the book of requirements / change requests document according to the business needs
• Support the business to define and describe the exact needs in a systematic and structured way
• Prepare Requests for Proposals and manage vendors technical answers
• Prepare, organize and facilitate workshops
• Perform the gap analysis between requirement and to be solution.
• Design and document the business process that include to be solution.
• Align business processes across agencies.
• Prepare and execute all elements of a project, like project planning, project scheduling, team management, SteerCo etc.
• Manage delivery team in developing and implementing applications
• Collaborate with technical demand teams and business change managers
• Prepare, organize and execute key user training
• Manage the user acceptance (change management) and smooth roll out of the applications
• Create and execute the roll‑out plan
• Emerging technologies/industry trends watch and apply them when relevant.

All these activities must be handled in full compliance with the IT General Compliance rules and the SOX rules that are applied in the ArcelorMittal group.

What you’ll need:

• BE/ BTech/ Any Master's Degree
• Extensive experience as a Salesforce Developer, with a strong focus on Sales and service Cloud and migrating legacy systems to Salesforce
• Proficient in Apex, Lightning Components, Lightning flows, SOQL, and Salesforce Integration tools
• Hands‑on experience with Salesforce Data Migration, using tools like Data Loader, Dataloader.io, and other ETL platforms
• Experience in working with Manufacturing industry requirements, or similar complex industries, is highly desirable
• Strong understanding of Salesforce best practices, including code quality, security, following governor limits and scalability
• Excellent collaboration skills with cross‑functional teams and stakeholders.
• Salesforce certifications (e.g., Salesforce Platform Developer I & II, Salesforce Sales Cloud) are highly preferred
• Salesforce Experience of 2-4 years

Other applicant attributes considered as a plus:

• Good understanding of Einstin AI, Agentic AI is plus

What we’ll offer:

• A modern, dynamic and fast paced environment with plenty of opportunities to grow within the business
• Highly skilled and inspiring colleagues-business partners from different backgrounds.
• High focus on personal development, knowledge exchanges, continuous improvement and teamwork

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology and Engineering

Industries

Business Consulting and Services