Engineer - OSS

Ericsson; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ericsson in Noida, India is seeking an experienced Domain Support Specialist to maintain and enhance automated operations of services. You will handle end-to-end troubleshooting, on-site support, and change requests to ensure high availability and performance of NSN OSS Netact and related platforms.

The role requires 3–5 years on NSN OSS (Netact) with GSM/WCDMA/LTE/5G knowledge, strong TCP/IP and Linux scripting skills, and a customer‑driven approach.

Qualifications

• Minimum 3 to 5 years of experience on NSN OSS (Netact) and Huawei.
• Strong knowledge of GSM/WCDMA/LTE/5G networks and OSS platforms.
• Proficiency in TCP/IP networking and Linux scripting.
• Customer-oriented mindset with good communication skills.

Responsibilities

• End-to-end troubleshooting for OSS Platform issues and management.
• Handle CSRs, change requests, and SLA/WLA adherence.
• On-site technical support and 24x7 on-call readiness.
• Coordinate with 3PP support and external hardware suppliers.
• Maintain and enhance automated operations of services.

Skills

NSN OSS Netact

GSM/WCDMA/LTE/5G

TCP/IP Networking

Sybase

Linux scripting

Customer-oriented

Communication skills

On-call support

Tools

Business Objects

Citrix

Job description

About this opportunity

Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.

What you will do

• Overall System Administration of NSN OSS Netact
• End-to-end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications.
• Integration of core nodes with NSN OSS.
• Trouble Ticket /Change Request handling as per SLA/WLA.
• Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for complex faults.
• To handle emergencies and on-call support (24X7).
• Solution Management for Customized Business Objects – Templates / Reports.
• Coordination with 3PP support team for resolution.
• Coordination with external suppliers for 3PP Hardware Support.
• Administrator-level experience in Business Objects, Citrix or similar tools
• Knowledge in Linux-level scripting.

The skills you bring

• Minimum 3 to 5 years of relevant experience of which at least 3 year must have been spent working on NSN OSS (Netact) and huawei.
• Should have good knowledge & understanding of GSM / WCDMA/LTE/5G.
• Good Knowledge & Skills on System Administration of NSN OSS.
• Good Knowledge & Understanding of TCP IP, Networking & Sybase environment and Linux.
• Should have good knowledge & understanding of Support Processes.
• Should be customer-oriented.
• Should work well under time constraints.
• Should have good oral & written communication skills.
• Should actively contribute to improvements and changes

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

India (IN) || Noida