Engineer - OSS

Ericsson GmbH; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ericsson Noida, India is seeking an experienced Domain Support Specialist to maintain and enhance Automated Operations capabilities across OSS. You will diagnose issues, provide rapid domain support, and manage proactive and reactive maintenance activities, including change requests and on-site support.

You will handle end-to-end troubleshooting for the OSS platform, manage network nodes, and coordinate with 3PP teams and external suppliers.

Qualifications

• Minimum 3–5 years in NSN OSS (NetAct) and Huawei.
• Strong knowledge of GSM/LTE/5G.
• Good system administration of NSN OSS.
• Proficient in TCP/IP, Networking and Linux.
• Customer-oriented with good communication.

Responsibilities

• Perform end-to-end troubleshooting for OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management and OSS applications.
• Administer NSN OSS NetAct and integrate core nodes.
• Handle Trouble Tickets and Change Requests per SLA/WLA.
• Provide 24x7 on-call support and on-site assistance.
• Coordinate with 3PP support and external hardware suppliers.
• Develop and support reports/templates in Business Objects.

Skills

NSN OSS Netact

GSM/LTE/5G

NSN OSS admin

TCP/IP networking

Linux

Customer focus

Communication skills

Citrix

Business Objects

Sybase

Tools

Citrix

Business Objects

Sybase

Job description

Join our Team

About this opportunity:

Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on‑site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.

What you will do:

• Overall System Administration of NSN OSS Netact
• End‑to‑end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications.
• Integration of core nodes with NSN OSS.
• Trouble Ticket /Change Request handling as per SLA/WLA.
• Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for complex faults.
• To handle emergencies and on‑call support (24X7).
• Solution Management for Customized Business Objects – Templates / Reports.
• Coordination with 3PP support team for resolution.
• Coordination with external suppliers for 3PP Hardware Support.
• Administrator‑level experience in Business Objects, Citrix or similar tools
• Knowledge in Linux‑level scripting.

The skills you bring:

• Minimum 3 to 5 years of relevant experience of which at least 3 year must have been spent working on NSN OSS (Netact) and huawei.
• Should have good knowledge & understanding of GSM / WCDMA/LTE/5G.
• Good Knowledge & Skills on System Administration of NSN OSS.
• Good Knowledge & Understanding of TCP IP, Networking & Sybase environment and Linux.
• Should have good knowledge & understanding of Support Processes.
• Should be customer‑oriented.
• Should work well under time constraints.
• Should have good oral & written communication skills.
• Should actively contribute to improvements and changes

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida

Req ID: 790667