Domain Support Specialist

Ericsson; Dadri; On-site; INR 80,000 - 110,000; Full time

Job summary

Ericsson is seeking an experienced Domain Support Specialist to maintain and enhance automated operations capabilities. You will diagnose issues, provide rapid domain support, perform resource fulfilment, and conduct both proactive and reactive maintenance activities.

You will drive change requests, ensure service availability, and support ongoing SLA targets in a complex telecom environment. The role requires deep expertise in Ericsson platforms, 5G readiness, change and incident management,

Qualifications

• Experience with Ericsson Operations Engine and 5G operations.
• Understanding of RAN fundamentals and change management.
• Experience in incident management and service continuity.

Responsibilities

• Act as the specialist escalation point 24/7 for ticket queues.
• Identify improvements in automated recovery and service surveillance on-site.
• Ensure service availability and SLA alignment across all services.
• Proactively analyze to detect potential failures and restore incidents swiftly.
• Execute domain support activities including change intro impact analysis and maintenance coordination.
• Provide proactive incident management support and escalate to 3rd level when needed.
• Perform service resource fulfilment and support basic change management.

Skills

Ericsson Operations Engine

5G MS Operations Readiness

RAN Fundamentals

Problem management

Business Continuity Management

Ericsson Customer Experience Assurance

Incident management

Customer Experience Improvement

MS TOP

Knowledge sharing

Service Request Fulfilment

Customer Complaint Resolution

System Administration

Job description

Join our Team

About this opportunity

Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.

What you will do

• Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
• Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
• Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
• Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
• Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
• Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
• Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.

The skills you bring

• Ericsson Operations Engine - Mode Of Operations.
• 5G MS Operations Readiness.
• RAN Fundamentals and Change Management.
• Problem management.
• Business Continuity Management.
• Ericsson Customer Experience Assurance (CEA) Competence.
• Incident management.
• Business Understanding.
• Ericsson Customer Assurance Competence.
• MS TOP.
• Knowledge sharing and learning.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• Customer Complaint Resolution.
• System Administration.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city

India (IN) || Noida