Engineer - IT Support

ePlane Company; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

The ePlane Company is at the forefront of India's urban air mobility revolution. We are seeking an IT generalist to own hands-on operations from user support to server management. You will manage devices, software, and security, while ensuring compliance with IT policies.

Ideal candidates have 3+ years of IT experience, familiarity with Windows and Linux, and exposure to Google Workspace administration.

Qualifications

• 3+ years of hands-on IT experience in a corporate or startup environment.
• Working knowledge of Windows and Linux operating systems.
• Comfortable setting up and troubleshooting desktops, laptops, and network equipment.
• Basic understanding of networking.

Responsibilities

• Set up, configure, and maintain employee endpoint devices from laptops, desktops, peripherals.
• Manage software installation, OS updates, and device inventories.
• Be the first point of contact for IT issues across the organisation including diagnosis, resolve, or escalate.
• Maintain an asset register and ensure devices are tracked and accounted for.
• Assist in setting up and maintaining on-premise servers and HPC systems.
• Monitor HPC health, storage usage, and uptime including flagging issues before they become outages.
• Follow and enforce IT security policies set by the IT Manager.
• Assist in onboarding and offboarding employees.
• Support periodic audits and security reviews.

Skills

Windows OS

Linux OS

Networking

Device setup

Troubleshooting

Tools

Google Workspace

Server administration

Job description

The ePlane Company is at the forefront of India's urban air mobility revolution. Incubated at IIT Madras, we are a deep-tech startup dedicated to designing and building the world's most compact electric flying taxi. Our mission is to make door-to-door flying a reality, drastically reducing commute times and de-congesting our cities for a cleaner, greener future. We're a passionate team of engineers, designers, and visionaries working on cutting-edge technology, and we're looking for brilliant minds to help us take flight.

Chart the Course for the Future of Flight

We are seeking someone who’s interested in getting their hands on everything from user support, device management, server operations, to security basics. The selected person will have to work and own things end-to-end with the ability to point out gaps in IT policy if there are no frameworks and suggest changes as required

Roles and Responsibilities

Set up, configure, and maintain employee endpoint devices from laptops, desktops, peripherals

Manage software installation, OS updates, and device inventories

Be the first point of contact for IT issues across the organisation including diagnosis, resolve, or escalate

Maintain an asset register and ensure devices are tracked and accounted for

Assist in setting up and maintaining on-premise servers and HPC systems

Monitor HPC health, storage usage, and uptime including flagging issues before they become outages

Follow and enforce IT security policies set by the IT Manager

Assist in onboarding and offboarding employees

Support periodic audits and security reviews

Requirements

Required Qualifications

3+ years of hands-on IT experience in a corporate or startup environment

Working knowledge of Windows and Linux operating systems

Comfortable setting up and troubleshooting desktops, laptops, and network equipment

Basic understanding of networking

Preferred Qualifications

Exposure to server administration or virtualisation

Exposure to Google Workspace administration