Engineer - IT Support

Ubifly Technologies; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

The ePlane Company is seeking an IT Support Administrator to own end-to-end IT tasks. You will configure and maintain employee devices, manage software installs, and act as the first point of contact for IT issues across the organisation.

You will also help maintain asset registers, assist in setting up on-premise servers and HPC systems, monitor health and uptime, and support security audits and employee onboarding/offboarding.

Qualifications

• 3+ years of hands-on IT experience in a corporate or startup environment.
• Working knowledge of Windows and Linux operating systems.
• Comfortable setting up and troubleshooting desktops, laptops, and network equipment.
• Basic understanding of networking.

Responsibilities

• Set up, configure, and maintain employee endpoint devices from laptops, desktops, peripherals.
• Manage software installation, OS updates, and device inventories.
• Be the first point of contact for IT issues across the organisation including diagnosis, resolve, or elevate.
• Maintain an asset register and ensure devices are tracked and accounted for.
• Assist in setting up and maintaining on-premise servers and HPC systems.
• Monitor HPC health, storage usage, and uptime including flagging issues before they become outages.
• Follow and enforce IT security policies set by the IT Manager.
• Assist in onboarding and offboarding employees.
• Support periodic audits and security reviews.

Skills

Windows OS

Linux OS

Desktop troubleshooting

Networking basics

Tools

Google Workspace Admin

On-premise server management

Virtualisation

Job description

About The ePlane Company

The ePlane Company is at the forefront of India's urban air mobility revolution. Incubated at IIT Madras, we are a deep-tech startup dedicated to designing and building the world's most compact electric flying taxi. Our mission is to make door-to-door flying a reality, drastically reducing commute times and de-congesting our cities for a cleaner, greener future. We're a passionate team of engineers, designers, and visionaries working on cutting-edge technology, and we're looking for brilliant minds to help us take flight.

Chart the Course for the Future of Flight

We are seeking someone who’s interested in getting their hands on everything from user support, device management, server operations, to security basics. The selected person will have to work and own things end-to-end with the ability to point out gaps in IT policy if there are no frameworks and suggest changes as required

Roles and Responsibilities

• Set up, configure, and maintain employee endpoint devices from laptops, desktops, peripherals
• Manage software installation, OS updates, and device inventories
• Be the first point of contact for IT issues across the organisation including diagnosis, resolve, or elevate
• Maintain an asset register and ensure devices are tracked and accounted for
• Assist in setting up and maintaining on-premise servers and HPC systems
• Monitor HPC health, storage usage, and uptime including flagging issues before they become outages
• Follow and enforce IT security policies set by the IT Manager
• Assist in onboarding and offboarding employees
• Support periodic audits and security reviews

Requirements

Required Qualifications

• 3+ years of hands-on IT experience in a corporate or startup environment
• Working knowledge of Windows and Linux operating systems
• Comfortable setting up and troubleshooting desktops, laptops, and network equipment
• Basic understanding of networking

Preferred Qualifications

• Exposure to server administration or virtualisation
• Exposure to Google Workspace administration