Engineer Intmd Analyst - SRE

Citi; Pune City; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global bank in Pune is seeking an experienced Engineer Intmd Analyst to oversee various engineering activities, ensuring quality standards and seamless operation of investment applications. The ideal candidate has over 5 years of experience, particularly in Site Reliability Engineering and incident management, and will work closely with cross-functional teams. This role involves automation and improvement of processes, requiring strong analytical and communication skills.

Qualifications

• 5+ years of relevant experience in an Engineering role.
• Experience in Financial Services or global environments.
• Project Management experience required.

Responsibilities

• Provide assistance with product development in technology domain.
• Conduct product evaluations with vendors.
• Assist with application prototyping and recommend solutions.

Skills

Site Reliability Engineering (SRE)

Incident Management

Automation

Collaboration

Analytic skills

Education

Bachelor’s degree or equivalent experience

Tools

SQL

Job description

Overview

The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Responsibilities

• Provide assistance with a product or product component development within the technology domain
• Conduct product evaluations with vendors and recommend product customization for integration with systems
• Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
• Assist with application prototyping and recommend solutions around implementation
• Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
• Support projects and provide project status updates to project manager or Sr. Engineer
• Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
• Create installation documentation, training materials, and deliver technical training to support the organization
• Adequately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5+ years of relevant experience in an Engineering role
• The role will be focused on shifting Production Management towards a proactive, predictive model using Site Reliability Engineering (SRE) principles. Key experience required in areas like SRE, Observability, or Data Engineering, along with a strong understanding of incident management, automation (using tools like SQL), and collaboration across different teams
• The roles will leverage AI to improve issues escalation and diagnosis.
• Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
• Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts.
• The role is vital for seamless operation of business-critical Investment applications used by Citi clients, internal bankers, and operations teams. Additionally, the resource will support other applications which integrate with multiple internal and external applications to facilitate seamless communications.
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education

Bachelor’s degree/University degree or equivalent experience

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Job Family

Technology

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Job Function

Engineering and Information Technology

Industries: Banking, Financial Services, and Investment Banking

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