Engineer III - Sr Technician_Network

Insight Enterprises, Inc.; Hyderabad; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Insight Enterprises, Inc. in Hyderabad is seeking an Engineer III - Sr. Technician Network to join our hybrid IT operations team. You will participate in ITIL processes and support enterprise networks across multiple sites.

The role requires strong NOC tools experience (ScienceLogic, ServiceNow), CCNA or equivalent, and the ability to resolve most incidents with minimal escalation while communicating in English.

Qualifications

• Degree in IT/ networking or related field.
• Experience in enterprise NOC or similar with remote troubleshooting and support.
• Knowledge of TCP/IP, routing, switching, VPN, SD-WAN, and wireless.

Responsibilities

• Participate in ITIL Incident, Request, and Change processes.
• Resolve 80%+ incidents without escalation.
• Communicate in English, both verbal and written.
• Mentor junior technicians and assist on-duty supervisor.
• Maintain availability to respond to client calls and tickets.

Skills

NOC experience

CCNA

English communication

Education

Bachelor's degree in IT/ Networking

Tools

ScienceLogic

ServiceNow

Cisco IOS/CLI

Aruba Central

FortiManager

Cisco Meraki

Cisco Umbrella

Cisco ISE

Palo Alto Prisma

Job description

Requisition Number: 105605

Engineer III - Sr. Technician Network

Location

The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune

Shift

US Aligned hours- Night shift

Insight at a Glance

14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year

Job Summary

Senior Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change.Senior Technicians are expected to resolve 80% or more, of all incidents assigned to them, without requiring escalation to higher level resources.Senior technicians are expected to conduct all business communications in English including verbal and written.

Roles and Responsibility

Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow.Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor toolsets.Has relevant associate-level certification (CCNA or equivalent), working towards professional level certification.Senior Technicians will have seat adherance requirements, and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.Senior Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.Senior Technicians will service as a mentor and trainer for junior level teammates, serve as an on-level point of escalation for assistance, and may be called upon to help orchestrate the distribution of work as so directed by the on-duty supervisor.Senior technicians have demonstrated themselves as a highly effective member in a technician role, and have shown aptitude and intent to pursue either an initial supervisory, or engineering role - but may not yet have sufficient experience to be successful in those roles.

Key Technical Skills

Bachelors degree focusing on IT, Network Engineering, or other related studies.Demonstrated experience working in an enterprise network operations center (NOC) or equivalent environment, providing remote troubleshooting, administration, support, and implementation of networking technologies.Associate to professional level knowledge of one or more core networking features and functionality including TCP/IP addressing, routing, switching, VPN, SDWan, and wireless access points.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location - even an international destination for up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift Allowance

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads to tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/ Insight | LinkedIn Insight | 478,529 followers on LinkedIn. Thriving in a digital-first world takes Insight. | Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their di...

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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