Engineer II -Field Service

Vertiv Energy; Mumbai; On-site; INR 520,000 - 720,000; Full time

Job summary

Vertiv Energy in Mumbai, India seeks a Senior Thermal Customer Engineer to maintain and repair thermal management products and contracted systems. You will communicate with customers, sales managers, distributors, and scheduling teams to ensure timely service.

The role requires NVQ Level 1 & 2 in Refrigeration & AC or City & Guilds 2078/2079 Refrigerant Safe Handling, with strong computer skills and a self-driven attitude.

Qualifications

• Customer-focused service experience in HVAC/thermal systems.
• Strong computing and documentation skills.
• Ability to plan and manage time effectively.

Responsibilities

• Respond professionally to all assigned service calls while on duty.
• Perform work safely and per company safety policy.
• Follow codes of practice and legislation relevant to tasks.
• Help maintain 90% maintenance completion rate.
• Keep scheduling team informed of changes and status.

Skills

Customer service

Excellent computer skills

Time management

Self-starter

Education

NVQ Level 1 & 2 in Refrigeration & AC

City & Guilds 2078/2079 Refrigerant Safe Handling

Tools

FieldDB

Oracle MFS

Job description

Brief

Senior Thermal Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc. )

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs. )

• None

Time Travel Needed:

• 90%