Engineer, IAM & Collaboration

News Corporation; Bengaluru; On-site; INR 800,000 - 1,300,000; Full time

Job summary

News Corp in Bangalore is seeking an Engineer, IAM & Collaboration to maintain Google Workspace, Okta, and O365 environments for multiple business units. You will troubleshoot Gmail, Drive, and Groups, perform Okta integrations, and manage mail routing and security configurations.

The role requires 3–5 years of end-user support experience with Google Workspace and Okta, with certifications preferred. A 24/5 shift and service-minded collaboration with vendors are expected.

Qualifications

• Bachelor’s degree in Engineering or IT or equivalent combination of education and experience.
• 3–5 years of end-user support of Google Workspace and Okta.
• Ability to stay aware of new product releases to support them.
• Excellent troubleshooting skills.
• Google Workspace/GCP/Okta Certification

Responsibilities

• Troubleshoot Google Workspace apps (Gmail, Drive, Groups, Docs).
• Perform Okta app assignment and integration.
• Troubleshoot OKTA-related issues.
• Manage mail routing, spam and phishing issues.
• Create and manage Content Compliance rules and routing in Google Workspace.
• Chromebox device management and GCDS maintenance.
• Mobile device management.
• Address high-priority issues and outages; escalate to vendors as needed.
• Handle SPF, DKIM and DMARC configurations and mail transport issues.
• Plan and execute email migrations.
• Mitigate spam and phishing outbreaks.

Skills

Google Workspace

Message routing

Email migration

Identity providers

Cloud storage

MS 365

Okta

GCDS

Education

Bachelor’s Degree in Engineering or IT

Tools

Okta

GCDS

Job description

Bangalore

Full time

Job_Req_55174

Job Description :

Job Description

Position: Engineer, IAM & Collaboration

Shift Timings: 24/5

Overview

The IAM & Collaboration team is responsible for maintaining the Google Workspace,

OKTA, O365 environment and other collaborative SaaS applications (Like Zoom,

Slack, Dropbox) for different business units of News Corp.

Duties and Responsibilities

• Troubleshoot issues related to Google Workspace applications like Gmail, Drive, Groups, Docs, etc.
• Perform Okta app assignment and Integration
• Basic troubleshooting of issues related to OKTA
• Troubleshoot issues related to Mail routing, spam and phishing.
• Create and manage Content Compliance rules, default routing rules in Google Workspace, etc.
• Chromebox device management
• GCDS(Google Cloud Directory Sync) maintenance and troubleshooting.
• Mobile device management
• Need to work on high priority issues and outages.
• Escalate and work directly with vendors.
• Message Hygiene Technologies and SPF, DKIM and DMARC
• Configuring and troubleshooting email transport technologies (DNS, SMTP, IMAP4, POP3, etc) and associated desktop and mobile clients.
• Planning and execution of email migrations
• Spam and phishing outbreak response and mitigation

Knowledge, Skills and Abilities

• Google Workspace (Comprehensive knowledge of Gmail and a general knowledge of all other core Google Workspace apps)
• Message routing
• Exposure to email migration
• Knowledge and exposure to Identity Providers (e.g. Okta, PingIdentity)
• Knowledge and exposure to Cloud storage providers (eg: Google Drive, Dropbox, One Drive)
• Knowledge and exposure to MS 365

Education, Experience and Certification Qualifications

• Bachelor’s Degree in an Engineering or Information Technology field is desired, or equivalent combination of education and experience.
• 3-5 years of end-user support of Google Workspace and Okta.
• Ability to stay aware of new product releases in order to support them
• Excellent troubleshooting skills
• Google Workspace/GCP/Okta Certification

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail] . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV) is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content and other products and services. The company comprises businesses across a range of media, including: information services and news, digital real estate services and book publishing. Headquartered in New York, News Corp operates primarily in the United States, Australia and the United Kingdom, and its content and other products and services are distributed and consumed worldwide. More information is available at: http://newscorp.com.