Engineer I - Field Service

Vertiv; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Vertiv is seeking a Service Engineer to install, commission, and maintain Precision Air Conditioning systems at data centers, telecom sites, IT facilities, and commercial locations. You will carry out preventive maintenance, troubleshoot critical cooling equipment, and provide responsive customer support to ensure maximum uptime.

The role requires hands-on service experience with PAC/CRAC systems, chillers, and related equipment, plus a focus on safety, compliance, and efficient incident

Qualifications

• 4–8 years of experience in HVAC, precision cooling or critical cooling systems.
• Experience in data centers, telecom IT facilities, healthcare or commercial buildings preferred.
• Knowledge of PAC, CRAC/CRAH, chilled water and DX cooling systems; safe refrigerant handling.

Responsibilities

• Install, test and commission PAC units and related cooling systems.
• Perform preventive maintenance and inspect components for reliability.
• Diagnose faults in electrical, mechanical, refrigeration and controls.
• Prepare service reports and obtain customer sign-off upon completion.
• Coordinate with customers and subcontractors to ensure project success.

Skills

HVAC Systems

Field Service

Troubleshooting

Customer Support

Education

Diploma / Bachelor's in Mechanical/Electrical

Tools

BMS knowledge

Remote monitoring familiarity

Job description

The PAC Service Engineer is responsible for installation, commissioning, preventive maintenance, troubleshooting, repairs, and customer support for Precision Air Conditioning (PAC) systems and associated cooling equipment. The role requires ensuring maximum equipment uptime, meeting SLA commitments, and providing excellent customer service at data centers, telecom sites, IT facilities, and commercial establishments.

• Perform installation, testing, and commissioning of PAC units and associated cooling systems.
• Verify site readiness and ensure compliance with engineering drawings and safety requirements.
• Conduct performance testing and prepare commissioning reports.
• Coordinate with project teams, customers, and subcontractors during project execution.

Preventive Maintenance

• Execute scheduled preventive maintenance activities for PAC units, CRAC/CRAH units, chillers, condensers, CDU, FWU, and related systems.
• Inspect compressors, condensers, evaporators, fans, control panels, sensors, and refrigerant circuits.
• Submit maintenance reports and recommendations for improving equipment reliability.

Breakdown & Troubleshooting

• Diagnose and rectify faults in electrical, mechanical, refrigeration, and control systems.
• Analyze alarms and operational abnormalities using controller logs and monitoring systems.
• Ensure timely closure of breakdown calls as per SLA commitments.
• Support emergency and critical site requirements during breakdown situations.

Customer Support

• Provide technical support and guidance to customers.
• Ensure customer concerns are addressed promptly and effectively.
• Prepare service reports and obtain customer sign-off upon activity completion.

Spare Parts & Inventory Management

• Identify and recommend replacement parts and consumables.
• Maintain service inventory and tools in good condition.
• Support quotation preparation for repairs and spare replacement requirements.

Safety & Compliance

• Follow all EHS (Environment, Health & Safety) guidelines.
• Ensure proper usage of PPE during service activities.
• Maintain compliance with customer safety regulations and permit systems.
• Report unsafe conditions and incidents immediately.

Required Qualifications

• Diploma / Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or related field.

Experience

• 4 to 8 years of experience in HVAC, Precision Cooling, or Critical Cooling Systems.
• Experience in data centers, telecom infrastructure, IT facilities, healthcare facilities, or commercial buildings preferred.

Technical Skills

• Good understanding of refrigeration cycle and HVAC principles.
• Experience with:
  • Precision Air Conditioning (PAC) Units
  • CRAC / CRAH Systems
  • Chilled Water Systems
  • DX Cooling Systems
  • Air-Cooled and Water-Cooled Condensers
  • CDU and FWU Systems
• Ability to troubleshoot:
  • Compressors
  • EEV/TEV Valves
  • Refrigerant Circuits
  • PLC and Microprocessor Controllers
  • Electrical Panels and Drives
  • Sensors and Communication Networks
• Knowledge of refrigerants and safe handling procedures.
• Familiarity with BMS and remote monitoring systems.