Engineer

Wissen; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Wissen is looking for an experienced SAP Coupa Consultant based in Hyderabad, India. The role involves providing advanced support and enhancements in a Managed Services environment, focusing on Coupa Procurement, Invoicing, and Expense Management.

Candidates should have 1-3 years of experience resolving issues related to Procure-to-Pay processes and optimizing workflows. Strong knowledge in Coupa integration with SAP and incident management is required.

Qualifications

• 3-5 years of hands-on Coupa experience in AMS/production support.
• Experience in Coupa-SAP integration (IDOCs, CIF).
• Knowledge of ITIL processes (Incident, Problem, Change Management).

Responsibilities

• Resolve complex tickets related to Coupa P2P, invoicing, approvals.
• Custom approval workflows & business rule optimizations.
• Debug and resolve configuration issues in Coupa.

Skills

Coupa Procurement

Coupa Invoicing

API/EDI debugging

ITIL processes

Job description

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

Experience

1-3 Years

Location

Shift Timings

Client Specific

Job Description

Job Summary:

We are seeking an experienced SAP Coupa Consultant (1-3 years) to provide advanced support, enhancements, and bug fixes in an Application Managed Services (AMS) environment. The ideal candidate will have deep expertise in Coupa Procurement, Invoicing, and Expense Management, along with experience in troubleshooting integrations, optimizing workflows, and leading minor projects.

Key Responsibilities:

1. Incident & Problem Management

• Resolve complex tickets related to Coupa P2P (Procure-to-Pay), invoicing, approvals, and supplier management.
• Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
• Handle escalated issues and provide expert‑level troubleshooting.

2. Enhancements & Minor Projects

• Custom approval workflows & business rule optimizations
• UI/UX improvements (guided buying, catalog management)
• Integration enhancements with SAP ERP (MM/FI), Ariba, or third‑party systems
• Work with business teams to gather requirements, document functional specs (FSD), and execute testing (UT, SIT, UAT).

3. Bug Fixes & System Optimization

• Debug and resolve configuration issues (e.g., PO flip errors, invoice matching failures, supplier onboarding delays).
• Troubleshoot Coupa‑SAP integration issues (CIF, middleware like Dell Boomi/MuleSoft).
• Perform data fixes & mass updates (e.g., correcting incorrect GL coding, re‑processing stuck invoices).

4. Process Improvements & Automation

• Identify process bottlenecks and recommend automation (e.g., AI‑based invoice processing, RPA for approvals).
• Optimize Coupa workflows to improve procurement efficiency.

5. Documentation & Governance

• Maintain detailed technical & process documentation (SOPs, KB articles).
• Ensure compliance with procurement policies, SOX controls, and audit requirements.
• Conduct knowledge transfer (KT) sessions for AMS teams and business users.

Key Skills

Required Skills & Qualifications:

• 3-5 years of hands‑on Coupa experience in AMS/production support with enhancements & bug fixes.
• Strong expertise in:
  • Coupa Procurement (Requisitions, POs, Catalogs)
  • Coupa Invoicing (2‑way/3‑way matching, approvals)
  • Supplier Portal & Punchout Catalogs
  • Expense Management (if applicable)
• Experience in Coupa‑SAP integration (IDOCs, CIF, middleware).
• Ability to debug API/EDI issues and work with technical teams.
• Familiarity with Coupa Analytics & Reporting.
• Knowledge of ITIL processes (Incident, Problem, Change Management).

Preferred Skills (Good to Have):

• Experience with Coupa Risk Assess, Contracts, or Inventory.
• Knowledge of Coupa Admin functions (security, role management).
• Exposure to AI/ML in Coupa (Smart Invoice, Predictive Analytics).