Engagement Specialist - (8PM - 4:30AM IST)

Pontoon Solutions; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A global staffing company in Bengaluru is seeking an Engagement Specialist to provide customer service and support. The role involves onboarding contractors, managing inbound requests, and troubleshooting issues using Vendor Management Software. Ideal candidates should possess a Bachelor's Degree, effective communication skills, and experience in a fast-paced environment. Proficiency in Microsoft Office is essential, and candidates should be detail-oriented.

Qualifications

• Candidates should have effective communication skills in one-on-one and group settings.
• Ability to maintain effective working relationships is necessary.
• Experience in a fast-paced environment with multitasking capabilities.

Responsibilities

• Coordinate contractor onboarding processes.
• Respond to inbound calls, tickets, and emails according to service level agreements.
• Troubleshoot issues using Vendor Management Software.
• Assist in training peers on customer support standards.
• Participate in special projects and perform assigned duties.

Skills

Effective communication

Customer service orientation

Data entry

Analytical skills

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Engagement Specialist - (8PM - 4:30AM IST)

Job ID: 11939

JOB SUMMARY:

The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users.

You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the contractor onboarding process.
• Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
• Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
• Uses customized and standardized situational responses and processes to resolve customer issues.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
• Makes recommendations to improve efficiencies where applicable.
• Assists with training of peers in the standards and practices within the Customer Support organization.
• Receives and reviews new requisition requests daily using the VMS tool.
• Participates in special projects and performs other duties as assigned.

EDUCATION/EXPERIENCE AND OTHER POSITION REQUIREMENTS:

• We're looking for candidates with Bachelors Degree.
• Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR)
• You'll need to be skilled in communicating effectively, both in one-on-one and in group settings
• You must have the ability to establish and maintain effective working relationships
• We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously
• You will possess data entry, analytical, and organizational skills with attention to detail
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Find out more

Ready to raise the talent bar? Find out how fast and how far Pontoon can take you – connect with our Talent Acquisition Partner, Joanne on [e-mail]

Equal Opportunity Employer M/F/D/V

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kind attention: Pontoon India does not collect any fee/s from the candidate for recruitment. Pontoon India employees are not allowed or authorized to collect any fee/s from the associates, candidate and client. Selection of candidate/associate is based on defined process, merit and as per the requirement.

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