Engagement Manager

Quantiphi; Bengaluru; On-site; INR 1,400,000 - 2,800,000; Full time

Job summary

Quantiphi in Mumbai/Bangalore seeks an Associate Engagement Manager/Engagement Manager to bridge clients and delivery teams. You will shape solutions, gather requirements, and guide professional services engagements from start to finish.

You will oversee budgets, resources, and risks while fostering strong client relationships and driving successful outcomes across ML, analytics, and software projects. Strong communication is essential.

Qualifications

• Technical understanding of ML, software development, and data analytics.
• Lead requirement gathering sessions and contribute to basic solution design.
• Experience managing professional services engagements including scope, timeline, budget.
• Excellent communication and client management skills.
• Proficient in creating project plans and status reports.
• Familiarity with Agile/Scrum methodologies.

Responsibilities

• Act as the primary bridge between clients and delivery teams throughout the engagement lifecycle.
• Lead discovery sessions to understand client challenges and desired outcomes.
• Translate client needs into clear requirements and user stories.
• Collaborate with architects to develop initial solution approaches for ML, software, and analytics.
• Plan and oversee engagements from initiation to closure, defining scope and success criteria.
• Manage budgets and resources, ensuring on-time delivery and within scope.
• Identify risks and escalate issues to keep progress on track.
• Coordinate with talent acquisition to identify and onboard suitable resources.
• Establish reporting mechanisms and provide transparent updates to clients.

Skills

Machine Learning

Software Development

Data Analytics

AWS

Requirements Gathering

Engagement Management

Client Management

Communication

Agile/Scrum

Job description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

JOB ROLE: Associate Engagement Manager/ Engagement Manager

Experience: 6 - 12 Years

Location : Mumbai/ Bangalore

As an Engagement Manager at Quantiphi, you will be a critical bridge between our clients and our delivery teams. You will be responsible for understanding client needs, shaping solutions, and ensuring the successful delivery of professional services engagements. This role requires a blend of technical acumen, client-facing communication, and operational management to drive successful outcomes and foster strong client relationships.

Key Responsibilities:

Client Engagement & Requirements Gathering:

• Act as the primary point of contact for key stakeholders throughout the engagement lifecycle.

• Lead discovery sessions to thoroughly understand client business challenges, technical requirements, and desired outcomes.

• Translate complex client needs into clear, actionable requirements and user stories.

• Proactively identify opportunities to add value and expand services based on client needs.

Solutioning & Strategy:

• Collaborate with technical architects and subject matter experts to develop initial solution approaches and proposals.

• Provide basic solutioning guidance, outlining technical feasibility and potential approaches for Machine Learning, Software Development, and Data Analytics projects.

• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Engagement Management & Delivery Oversight:

• Plan, execute, and oversee professional services engagements from initiation to closure.

• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal teams.

• Manage project budgets, and resources effectively, ensuring projects are delivered on time and within scope.

• Proactively identify and mitigate risks, escalating issues as necessary to ensure smooth project progression.

Resource Fulfillment & Operations:

• Work closely with talent acquisition and resource management teams to identify, vet, and onboard suitable candidates (BAs, Senior BAs, Developers, Architects etc.) for project roles across Geographies

• Ensure the right technical skills and experience are matched to client requirements.

• Oversee the operational aspects of resource deployment and team management.

Reporting & Communication:

• Establish and maintain robust reporting mechanisms to track project progress, performance metrics, and client satisfaction.

• Provide regular, transparent updates to clients and internal stakeholders on engagement status, risks, and achievements.

• Prepare comprehensive status reports, and post-mortem analyses.

Must have Skills

• Technical Acumen: Good understanding of Machine Learning, Software Development, and Data Analytics concepts, knowledge of AWS services. Ability to grasp technical details and discuss solutions with both technical and non-technical stakeholders.

• Requirements Gathering & Solutioning: Proven ability to lead requirement gathering sessions, define problem statements, and contribute to basic solution design.

• Engagement Management: Experience in managing professional services engagements, including scope, timeline, budget, and resource management.

• Communication & Client Management: Exceptional verbal and written communication skills. Ability to articulate complex ideas clearly, manage client expectations, and build strong, trusting relationships.

• Reporting & Documentation: Proficient in creating detailed project plans, status reports, business requirement documents, and other project artifacts.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative and practical solutions.

• Agile Methodologies: Good understanding and application experience of Agile and Scrum-based development methodologies.

Good to Have Skills:

• Experience in other domains (Healthcare / Retail / FSI/ Others).

• Experience in a service-based industry.

• Go-getter attitude with a proactive approach to identifying and resolving challenges.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us