Engagement Executive | 15+ years | Bangalore

Capgemini; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Capgemini Business Services seeks an Engagement Executive to drive strategic client goals and secure partnerships with C-level stakeholders. You will manage delivery, transformation, and contract obligations while steering growth across the engagement.

The role requires strong leadership, industry insight, and a track record in driving measurable outcomes through technology, automation, and cross-functional collaboration.

Qualifications

• Strong operational understanding on Finance & Accounting.
• Experience leading transformation programs with measurable outcomes.
• Knowledge of AI/ML/Gen AI and practical use cases.

Responsibilities

• Deliver the contracted scope to the client and manage obligations.
• Shape up and co-create proactive proposals; drive renewals and expansions.
• Influence C‑Suite; articulate Capgemini's value proposition and partnerships.
• Accountable for engagement budget and margins; drive revenue.
• Resolve operational issues and build proactive controls to prevent problems.
• Bring industry insights across Capgemini Group to client engagements.
• Apply automations like RPA, AI, Gen AI to improve efficiency and outcomes.
• Drive organic growth of the engagement or portfolio.
• Collaborate with other parts of the Group to deliver client outcomes.
• Lead partnerships with stakeholders and mitigate risks with escalation readiness.
• Collaborate with internal functions and business lines.

Skills

Finance & Accounting

CXO engagement

Leadership

AI/Gen AI

Stakeholder management

Contract management

Risk mitigation

Job description

Job Description

A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services.

As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.

Primary Skills

Key Responsibilities:

• Delivering the contracted scope to the client and manage the contract obligations for the client


• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion


• Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.


• Accountable for engagement budget and actuals, delivering the contracted revenue and margin


• Deep dive into operational issues resolution and building proactive control environment to prevent operational issues


• Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology


• Strong understanding and proven record of applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes


• Accountable for organic growth of the engagement or portfolio of engagements


• Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client


• Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees


• Mitigating risks by proactively scanning for failure modes and serving as top-level escalation point to demonstrate resiliency in problem solving and building trust


• Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini


• Must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Possess a deep understanding of industry, technology, and people market dynamics.

Secondary Skills

Industry experience –C level role experience in a select industry or being a face off to CXO in select Industry will be added advantage.

Qualifications (Competencies/Education/Experience/Certification)

• Possess a very strong operational understanding on Finance & Accounting


• Ability and experience to deep dive into operational issues, perform root cause, coach the teams on tools and methodologies and build a proactive control environment on business process


• Strong track record of transformation programs, driving results and achieving measurable outcomes.


• Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools


• Being an authentic leader and talent magnet. Be a mentor for Delivery leaders and groom future leaders


• Excellent leadership and communication skills


• Strategic mindset and out of the box thinking