Endpoint Management Engineer (L2) – Intune & SCCM/MECM

Jobgether; India; Remote; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Fully remote within India

Global IT exposure

Cross-border collaboration

Job summary

Jobgether in India is seeking an Endpoint Management Engineer (L2) to support Windows endpoint management using Intune and SCCM/MECM in a global IT environment.

The role focuses on deployment, patching, enrollment, configuration policies, and security baselines, with collaboration across APAC, EMEA, and North America. This is a remote position within India.

Qualifications

• 3–6 years of experience in enterprise endpoint management and IT operations.
• Hands-on experience administering Windows endpoints and endpoint platforms.
• Practical experience with Microsoft Intune and SCCM/MECM.

Responsibilities

• Provide Level 2 support for Windows endpoint incidents and requests.
• Administer and troubleshoot Intune and SCCM/MECM.
• Manage device enrollment, configuration profiles, and compliance policies.
• Support Windows Autopilot enrollment and lifecycle management.
• Execute OS and application patching activities.

Skills

Windows endpoint management

Intune

SCCM/MECM

ITIL processes

PowerShell scripting

ITSM (ServiceNow)

Global IT operations

Communication skills

Tools

PowerShell

ServiceNow

Intune

SCCM/MECM

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Endpoint Management Engineer (L2) – Intune & SCCM/MECM based in India.

Accountabilities

• Provide Level 2 support for Windows endpoint incidents, device issues, and service requests.
• Administer and troubleshoot endpoint management platforms, particularly Microsoft Intune and SCCM/MECM.
• Manage device enrollment, configuration profiles, compliance policies, provisioning, and endpoint registration.
• Support Windows Autopilot enrollment, device setup, and lifecycle management activities.
• Execute approved Windows operating system and application patching activities.
• Monitor patch compliance, investigate deployment failures, and perform post-patching validation.
• Support application packaging, software distribution, deployment, installation, and troubleshooting.
• Manage deployment collections, endpoint configuration baselines, and driver, firmware, and feature updates.
• Monitor endpoint compliance with security, encryption, patching, and configuration standards.
• Support BitLocker encryption, device configuration policies, and security baseline remediation.
• Investigate compliance failures, policy synchronization issues, and configuration deviations.
• Coordinate with Security and Defender teams on endpoint security incidents and remediation.
• Resolve incidents and service requests within defined service-level agreements (SLAs), following ITIL Incident, Problem, Change, and Request Management processes.
• Troubleshoot complex technical issues and elevate platform-level problems to Level 3 specialists when required.
• Maintain operational documentation, runbooks, incident records, and shift handover notes.
• Coordinate with Service Desk, Identity, Network, Security, Application, and infrastructure teams.
• Support operational reporting, continuous improvement, and effective follow-the-sun handovers across APAC, EMEA, and North America.

Requirements:

• 3–6 years of experience in enterprise endpoint management, Windows client administration, device management, and production IT operations.
• Hands-on experience administering and troubleshooting Windows endpoints.
• Practical experience with Microsoft Intune and/or SCCM/MECM.
• Knowledge of Windows operating system deployment, patch management, software distribution, and device compliance.
• Understanding of device enrollment, configuration profiles, Group Policy, and endpoint management policies.
• Experience troubleshooting application installations, policy synchronization, device registration, and endpoint connectivity.
• Knowledge of BitLocker, encryption policies, and endpoint configuration and security baselines.
• Understanding of ITIL processes, incident management, service requests, and SLA-driven operations.
• Experience using ServiceNow or an equivalent IT service management (ITSM) platform.
• Basic PowerShell scripting skills for endpoint administration and troubleshooting.
• Experience supporting enterprise production environments and global IT operations.
• Strong analytical and problem-solving abilities, with effective troubleshooting and escalation skills.
• Good communication and collaboration skills, including the ability to coordinate across technical teams and international time zones.

Preferred Qualifications:

• Microsoft MD-102 certification or an equivalent endpoint management qualification.
• Experience with Windows Autopilot and Intune/SCCM co-management.
• Knowledge of application packaging and driver, firmware, and feature update deployment.
• Exposure to Microsoft Entra ID, Conditional Access, and identity integration.
• Experience with endpoint analytics, compliance reporting, and automation.
• Familiarity with enterprise monitoring and endpoint management tools.

Benefits:

• Fully remote working arrangement within India.
• Opportunity to work on enterprise endpoint management platforms and global IT operations.
• Hands-on exposure to Microsoft Intune, SCCM/MECM, Windows Autopilot, and endpoint security technologies.
• Collaboration with international teams across APAC, EMEA, and North America.
• Opportunity to develop technical expertise in endpoint administration, automation, patch management, and compliance.
• Exposure to a collaborative, innovation-focused environment with opportunities for continuous learning.
• Salary, healthcare coverage, paid leave, bonuses, and other specific compensation or benefits are not disclosed in the job description.

We appreciate your interest and wish you the best!