EMS Dispatcher

City of St. Louis; India; On-site; INR 4,651,000 - 6,197,000; Full time

Job summary

City of St. Louis is seeking an EMS Dispatcher for the St. Louis Fire Department. The role involves receiving emergency calls, gathering critical information, and dispatching EMS units to the scene from a fixed location in St. Louis, MO.

Responsibilities include interviewing callers, providing guidance, and maintaining accurate records. The position requires shift work, including weekends and overtime, with a $48,412–$64,506 salary range and a full-time permanent status.

Qualifications

• Data analysis basics: classify, prioritize, reference data
• Guide others on applying policies and procedures
• Operate CAD console, telephone, paging system
• Interpret advisory data and maps during emergencies

Responsibilities

• Receives and evaluates emergency telephone calls, interviewing callers to gather location and scene details
• Provides information to callers as appropriate
• Dispatches appropriate emergency medical response personnel to the scene
• Transfers calls to appropriate persons or agencies
• Enters information into computer records
• Completes activity logs and information sheets

Skills

Data Utilization

Human Interaction

Equipment Use

Verbal Aptitude

Situational Reasoning

Environmental Awareness

Tools

Computer-Aided Dispatch

Job description

EMS Dispatcher - (260000CV)

Examination Number: EX1683

Location: 1421 N. Jefferson Ave - St. Louis, MO

Salary: $48,412 - $64,506

Position Grade: 206G

Department: St. Louis Fire Department

Job Type Full-Time (Permanent)

Incumbents in this position receive and evaluate telephone calls for emergency medical assistance and dispatch appropriate emergency medical response personnel to the scene.

Essential Functions And Responsibilities

• Receives and evaluates emergency telephone calls. Interviews callers to gather pertinent information including location, emergency site conditions, possible injured persons, names of involved persons/witnesses, descriptions and other information.
• Provides information to callers as appropriate.
• Dispatches appropriate emergency medical response personnel/units to the scene.
• Transfers calls to appropriate persons/agencies.
• Enters information to computer records.
• Completes activity/call logs and information sheets.

Knowledge, Skills, And Abilities

• Data Utilization: Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.
• Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to others, such as coworkers and the public, on how to apply policies, procedures and standards to specific situations.
• Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as computer-aided dispatch console, telephone, paging system, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as activity logs, time sheets, maps, street guides, standard operating procedures, technical operating manuals and guidelines.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, division and multiplication.
• Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral or diagram form. Involves semi-routine standardized work, with some latitude for independent judgment regarding choices of action.
• Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in emergency situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.
• Environmental Factors: Tasks are regularly performed in safe and comfortable surroundings without exposure to adverse environmental conditions. Although incumbents are subject to stress by being involved by telephone with emergency situations.
• Physical Requirements: Requires the ability to sustain prolonged visual concentration. Requires the ability to speak clearly.
• Sensory Requirements: Requires the ability to recognize and identify degrees of similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks to evaluate callers during emergency situations and decipher colored maps.

Other Requirements

• Positions require shift, weekend, holiday and mandatory overtime assignments.
• A shift differential is paid for evening and night work.

Qualifications

Some experience in emergency public safety services, dispatching, or customer service in a call center work environment. OR, completion of a recognized dispatcher training program. OR, an equivalent combination of education, training, and experience.

Certification

Must obtain a current Emergency Medical Dispatcher (EMD) certification issued by the National Academies of Emergency Medical Dispatch by the end of their working test period and maintain it while employed by the City of St. Louis.

Preference:

Possession of a current EMD certification at the time of filing application.

Scoring Components and Their Weights

Experience and Training: 100%

May Be Subject To

Background Investigation: Pass/Fail

Medical Examination: Pass/Fail

Documentation of Academic Credentials must be Submitted Upon Request

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered.

Veterans Preference Points

To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.

City Residence Preference Points

City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.

Accommodations

If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.