Employee Screening Specialist

Magnit; Vadodara; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Retirement planning

Charity matching

Job summary

Magnit is recruiting an Employee Screening Specialist in Vadodara, India. You will be the first point of contact for customers, handling inquiries via phone and email with professionalism and empathy. You will resolve issues, provide product information, log in issues, and collaborate with other departments to improve service quality.

1–2 years in customer service and basic Excel skills are expected. The role supports Magnit’s diverse client base and offers a competitive benefits package and

Qualifications

• Graduation or equivalent required.
• 1 to 2 years in customer service, call center, or related field, with preference on international calling experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office, with basic proficiency in Microsoft Excel (data entry, filtering, sorting, and basic formulas).
• Certification in FCRA is preferred.

Responsibilities

• Respond to customer inquiries through phone and email in a timely manner.
• Provide accurate information about our products, services, and statuses.
• Resolve customer complaints efficiently and professionally.
• Collaborate with other departments to elevate and resolve complex issues.
• Assist with basic order entry and log in issues.
• Identify and report trends in customer feedback to improve service quality.
• Understand an overview of the various functions within the department.
• Keep abreast of changes in the industry, internal policies, and procedures.
• Uphold company standards for customer service and maintain a positive brand image.
• Maintain FCRA Basic Certification.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Education

Graduation or equivalent

Tools

MS Office

Excel (basic)

CRM software

Job description

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

The Employee Screening Specialist is the first point of contact for customers, providing answers, resolving inquiries, and ensuring a positive experience. You will handle customer and applicant interactions via phone and email, maintaining a professional and friendly approach while upholding the company’s values. This role will require problem resolutions skills, an understanding demeanor, and strong communication skills.

What You Will Do

• Respond to customer inquiries through phone and email in a timely manner.
• Provide accurate information about our products, services, and statuses.
• Resolve customer complaints efficiently and professionally.
• Collaborate with other departments to elevate and resolve complex issues.
• Assist with basic order entry and log in issues.
• Identify and report trends in customer feedback to improve service quality.
• Understand an overview of the various functions within the department.
• Keep abreast of changes in the industry, internal policies, and procedures.
• Uphold company standards for customer service and maintain a positive brand image.
• Maintain FCRA Basic Certification.

What You Will Need

• Graduation or equivalent qualification
• 1 to 2 years in customer service, call center, or related field, with preference on international calling experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using customer service software and Microsoft Office, with basic proficiency in Microsoft Excel (data entry, filtering, sorting, and basic formulas)
• Certification in FCRA is preferred
• Demonstrates a high level of organizational skills, critical thinking skills, ability to multitask, manage time efficiently, prioritize workload, and ability to work in a fastpaced environment
• Strong patience, empathy, and conflict resolution skills

Magnit retains the right to change or modify job duties at any time. The above job posting is not all encompassing. Position functions and qualifications may vary depending on business necessity.

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver.

• Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more!
• Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.