Employee Relations Manager, Employee Experience and Relations (EXR)

Amazon Inc.; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Amazon is seeking an Employee Relations Manager to own and advance employee relations programs, fostering a fair and respectful workplace across India operations. The role partners with Field Operations and HR to design people programs, analyze feedback, and handle critical ER issues with a regional focus.

Ideal candidates will have 6+ years in HR or related fields, experience in employee/labor relations, and a Bachelor’s degree or higher in HR or a related discipline.

Qualifications

• 6+ years of HR, talent acquisition, management consulting, or project/program management experience.
• Experience in employee relations, labor relations, or labor/employment law.
• Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.

Responsibilities

• Work independently with minimal supervision, diagnose problems, and drive clear resolutions in ambiguous situations.
• Communicate effectively by producing high-quality written communications and training sessions.
• Analyze data and employee feedback to measure program success and inform decisions.
• Detect risks and apply ER expertise to mitigate trends and gaps.
• Independently manage large-scale, network-wide projects improving associate experience.

Skills

Employee relations

Labor relations

Policy design

Data analysis

Project management

Training design

Education

Bachelor's degree in HR / related field

Job description

Employee Relations Manager, Employee Experience and Relations (EXR)

At Amazon, we’re working to be the "Earth's Best Employer and Earth's Safest Place to Work." To get there, we need exceptionally talented, bright and driven people. If you would like to help us make history, here’s your chance to accelerate our growth and ability to serve our employees and associates by joining the India Employee Relations and Experience (EXR) Team. The India Operations EXR team supports Field Operations organizations across fulfilment and logistics business lines. The central objective of our team is to ensure treatment of employees and associates is fair, respectful, and consistent with our framework of our core business values and objectives. In this role, you'll independently own and advance employee relations programs that foster a fair, respectful workplace aligned with our goal of being Earth's Best Employer. You'll partner with Field Operations and HR teams to proactively design people programs, analyze employee feedback data, identify and mitigate risks, and manage large-scale network projects—while also handling critical, time-sensitive employee relations issues. INOPS ER team is part of the Global Employee Relations vertical within Amazon, and works closely with the Field People eXperience and Technology (PXT / HR) teams and Operations teams in advising and enabling them to provide a seamless employee and associate experience. As an Employee Relations Manager (ERM), you will drive positive employee relations and enable positive associate and employee experience in your region and line of business. We are looking for candidates with who possess communication and interpersonal skills that let them communicate with ease, across levels from shop floor employees to senior leaders. The role will set in motion and advance numerous programs that develop and nurture a positive work environment, and advancing our work towards being the earth’s best employer. This position requires an individual who has employee relations experience. Experience and exposure to Indian statutory labor compliance laws will be helpful. Successful candidate will be able to independently own and drive broad spectrum of employee relations programs and handle issues. This role requires considerable domestic travel.

Key job responsibilities

• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions. Partner to engage in continuous improvement in communication vehicles and practices
• Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs. Design, collect, and analyze multiple levels of employee feedback
• Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve associate experience at a site and network level. Conduct and oversee ER vulnerability assessment programs. The individual also will work on critical employee relations issues that are crisis oriented and typically can only be successfully completed with limited time while exercising judgment. Time management between proactive and reactive responsibilities is a critical component for success in position.

Basic Qualifications

• 6+ years of HR, talent acquisition, management consulting, or project/program management experience
• Experience in employee relations, labor relations, or labor/employment law
• Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field

Preferred Qualifications

• Master's degree in Human Resources Management or a related field
• 6+ years of relevant professional experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.