Employee Lifecycle Solutions Specialists

gsknch; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Haleon in Bengaluru, India is seeking an HR Operations professional to support the full employee lifecycle, coaching managers and coordinating with Global Stakeholders across India, Sri Lanka and Bangladesh.

Key duties include managing transitions, workforce analytics, and HR process automation using Workday and ServiceNow, while ensuring confidentiality and service excellence. A strong customer-service mindset and 5–9 years of experience are required.

Qualifications

• 5-9 years HR Operations and/or Shared Services experience in a multi-national organisation; customer service orientation desirable.
• Experience with Workday, ServiceNow or other HR systems is desirable but training will be provided.
• Proficient in Microsoft Office applications including Excel, PowerPoint and Word.
• Ability to manage multiple activities in a fast-paced environment with confidentiality and integrity.
• Excellent communication and stakeholder management across India, Sri Lanka and Bangladesh.

Responsibilities

• Support and lead employees and managers across the full employee lifecycle through advisory and coaching on HR procedures across India, Sri Lanka and Bangladesh.
• Manage end-to-end transitions and streamline processes with Global Stakeholders to drive operational efficiencies.
• Headcount reporting and analytics; use dashboards and data to meet service standards.
• Work with HR Stakeholders on process design and automation projects.
• Manage cases in ServiceNow and Workday; triage to SMEs and external providers to ensure timely resolutions.
• Provide guidance on Employee lifecycle processes from Hire to Exit; support benefits enrolment and liaise with providers.
• Contribute to onboarding experience and issue employment terms letters as needed.
• Drive continuous improvement of HR services by updating policies and SOPs.

Skills

HR Operations

Shared Services

Customer Service

Workday

ServiceNow

Data Analytics

MS Office

Tools

Workday

ServiceNow

Excel

Job description

Welcome to Haleon. We\'re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we\'ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne® , Panadol® , Advil® , Voltaren® , Theraflu® , Otrivin® , and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it\'s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Your Responsibilities:

• Support and lead employees and managers across full employee lifecycle through advisory ("how do I?") and coaching on HR procedures (process & policy) covering key topics Hire to Exit across India, Sri Lanka and Bangladesh.
• Manage end to end transitions and streamline processes working with Global Stakeholders to drive operational efficiencies.
• Headcount reporting Analytics and Use dashboard and available data analytics to ensure personal performance meets all agreed service standards.
• Work with extended HR Stakeholders to support on Key HR Process design and support on Automation projects.
• Management of cases and transactions in Service Now and Workday; acting as the single point of contact for the business and triaging to SMEs, 3rd Party HR service providers & CoEs to ensure timely resolution to meet agreed service level agreements. Drive Selfservice and take measures to increase penetration.
• Provide guidance to the business as well as in-country HR where needed on all Employee life cycle processes from Hire, Job Status, Terminations and any other HR key processes.
• Support employees with benefits enrolment activity through Workday and liaise with benefits providers to ensure set up and termination of benefits (including pension providers, life insurance, health insurance, other company sponsored Benefits etc.) according to policy. Complete end to end Vendor Management and Employee communication support.
• Provide support on creating an exceptional experience for new hires during Onboarding and regularize all kinds of Employment terms related letters as and when needed.
• Responsible for continuous improvement to enhance HR services by reviewing and revising operational processes, policies, and SOPs to optimize efficiencies and accuracy of procedures. Project Manage the Transition of Activities for People Services delivery.

Basic Qualifications:

• Ideal candidates will have 5-9 years HR Operations and/or Shared Services experience in a multi-national organisation; experience in any other Customer Support related environment also desirable.
• Experience with Workday, ServiceNow or other HR systems are desirable but extensive trainings will be provided.
• Proficient in Microsoft Office applications including Excel, PowerPoint and Word.
• Customer service-based mindset and focus on getting things done.
• Experience with process transitions will be a great asset.
• High level of personal resilience; ability to work independently and in a team.
• Ability to handle multiple activities in parallel (multitasking) in a fast-paced environment.
• Capability to structure your daily work.
• High level of integrity and ability to maintain confidentiality of information.
• Knowledge and understanding of HR processes and procedures.

Job Posting End Date

2026-10-30

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It\'s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a de