Head of Global Process Solutions

Haleon; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Haleon is seeking a seasoned Head of Global Process Solutions to steer a team of Global Process Owners in defining and continuously improving HR processes across the employee lifecycle. You will champion simplification, standardisation, automation and AI-enabled innovation while balancing global consistency with local compliance, leading from the front in a global, matrix organisation.

You will shape strategy, drive measurable outcomes, and partner across People Solutions, Digital & Technology,

Qualifications

• 12+ years of experience leading global process, operational excellence, shared services or HR/tech transformation teams.
• Proven experience delivering measurable process improvement, automation and transformative outcomes.
• Formal certification in process improvement methodologies (e.g. Lean Six Sigma) is advantageous.
• Strong understanding of HR operations, service delivery and process governance.
• Experience driving digital transformation at scale in complex global environments.
• Knowledge of HR technology and process optimisation, including AI and automation opportunities.

Responsibilities

• Lead and develop a high-performing team of Global Process Owners.
• Define the vision, strategy and roadmap for the GPO team in collaboration with key stakeholders.
• Ensure execution aligned to People Solutions priorities and business objectives.
• Drive process simplification, standardisation and automation across the employee lifecycle.
• Challenge existing ways of working and identify opportunities to improve service and employee experience.
• Champion adoption of emerging technologies, including AI and automation, to improve outcomes.
• Establish robust global process governance, standards and controls.
• Use data and feedback to prioritise improvements and measure impact.
• Build relationships with HR leadership, Centres of Excellence, Digital & Technology, Risk & Compliance, vendors and consultants to enable transformation.
• Balance global consistency with local compliance in process decisions.
• Foster a culture of evidence-based decision making across improvement initiatives.

Skills

Global process leadership

Process improvement

Automation & AI

Stakeholder management

Communication

Education

Lean Six Sigma certification

Tools

Workday

ServiceNow

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

As Head of Global Process Solutions, you will lead a team of GPOs responsible for defining, shaping and continuously improving critical HR processes across the employee lifecycle. You will set the direction for the team, drive a culture of continuous improvement, and ensure we are constantly challenging how work gets done. You will lead from the front, championing simplification, standardisation, automation and AI-enabled innovation, ensuring our processes are scalable, efficient and designed through a global-first lens. You will balance strategic thinking, strong people leadership, and operational excellence skills with the ability to drive change across complex global environments. Success in this role will be measured by the business outcomes you enable, the capability you build within your team and the value your improvements deliver.

Key responsibilities

• Lead and develop a high-performing team of Global Process Owners.
• In collaboration with the Head of Global People Solutions Excellence, define the vision, strategy and roadmap for the GPO team.
• Responsibility for ensuring execution - aligned to People Solutions priorities and business objectives.
• Drive process simplification, standardisation and automation across the employee lifecycle.
• Constructively challenge existing ways of working and proactively identify opportunities to improve service and employee experience, reduce complexity and increase efficiency.
• Champion the adoption of emerging technologies, including AI and automation, to improve employee and business outcomes.
• Establish strong global process governance, standards and controls.
• Use data, insights and customer feedback to prioritise improvements and measure impact.
• Build trusted relationships with HR leadership, People Solutions teams, Centres of Excellence, Digital & Technology, Risk & Compliance, external vendors and consultants, to deliver sustainable transformation and change.
• Ensure all process decisions balance global consistency with local compliance requirements.
• Drive a culture of evidence-based decision making within the team, focusing on improvement initiatives that deliver measurable and sustainable benefits.

About you

Technical and functional expertise:

• 12+ years of experience leading global process, operational excellence, shared services or HR/Tech transformation teams and initiatives.
• Proven experience delivering measurable process improvement, automation and transformative outcomes.
• Formal certification in process improvement methodologies (e.g. Lean Six Sigma) is highly advantageous.
• Strong understanding of HR operations, service delivery and process governance.
• Proven experience driving simplification, standardisation, automation and digital transformation at scale.
• Demonstrable experience working in complex, global, matrix organisations.
• Knowledge of HR technology and process optimisation, including AI and automation opportunities.
• Technical knowledge of SaaS HCM and ERP enterprise systems and PaaS solutions; with Workday and ServiceNow being highly advantageous.

Leadership and behavioural capabilities:

• Demonstrable people leadership skills, with the ability to create clarity, direction and focus to build a high-performing, engaged and inclusive team.
• Curious, proactive and solutions-focused, with a continuous improvement mindset.
• Resilient and adaptable, able to navigate ambiguity and changing business needs.
• Demonstrates accountability and ownership for delivering results.
• Passionate about improving employee experience and delivering meaningful business outcomes.
• Strong commercial and analytical mindset with the ability to think enterprise-wide, translate insight into action and prioritise what delivers the greatest value.
• Exhibits learning agility; ability to learn quickly, adapt effectively and show curiosity and a growth mindset.
• Exceptional stakeholder management and relationship-building skills.
• Strong communication and influencing capabilities across global, virtual and cross-functional environments.
• Demonstrable capability to lead change, drive adoption and deliver sustainable business outcomes in large, global and complex environments.

Job Posting End Date

Job Posting End Date 2026-10-16

Equal Opportunities

Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, we’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.