Emergency Response Assistant

PETA India; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

PETA India seeks a full-time emergency response team member to handle calls and e-mails related to cruelty cases, coordinate with volunteers and authorities, and arrange rapid assistance for animals across Mumbai, Delhi, and beyond. The role requires aBachelor’s degree, fluency in Hindi and English, and strong communication skills.

The candidate will maintain records, participate in ongoing training, and represent the organisation with professionalism while travelling as needed and adhering to

Qualifications

• Bachelor’s degree from a recognised institution
• Experience handling emergency and cruelty-case responses for animals is a plus
• Computer proficiency required
• Fluency in Hindi and English
• Knowledge of other local Indian languages is a plus
• Strong organisational and time-management skills, including multi-tasking
• Excellent oral and written communication skills
• Ability to deal patiently with animal-protection organisations, volunteers, and other contacts
• Commitment to ending cruelty to animals and helping animals in need
• Adherence to a vegan lifestyle

Responsibilities

• Respond to emergency and general cruelty-case calls and e-mails promptly
• Address issues such as housing society restrictions on animal feeders with approved letters
• Arrange timely, hands-on help for animals in Mumbai and Delhi with senior staff
• Coordinate with animal-protection organisations, volunteers, activists, government bodies, and officials for emergency rescues nationwide
• File police complaints and visit agencies and case sites as needed
• Inform public on how they can help animals with appropriate responses
• Maintain a database of contacts and services for the team
• Maintain thorough records of calls and e-mails about emergencies and cruelty cases
• Participate in professional development training on animal handling and first aid
• Provide other services related to emergency and cruelty-case response
• Represent PETA India professionally to the public and officials
• Perform other duties as directed by the supervisor

Skills

Hindi

English

Communication skills

Organisational skills

Time management

Compassionate

Self-driven

Travel readiness

Vegan lifestyle

People skills

Emergency response mindset

Computer proficiency

Education

Bachelor’s degree

Job description

Term of Employment:

Full-time

Work Schedule:

Work as per a roster-based schedule, which will include morning, evening, night, and weekend shifts, with two rotational weekly offs.

Reports to:

Director-Emergency Response team

Primary Responsibilities and Duties:

• Respond to emergency and general cruelty-case calls and e-mails in a prompt and appropriate manner.
• Respond to issues related to emergency and general cruelty-case work, such as housing societies that wrongly impose restrictions on animal feeders and caretakers, with form letters and other approved means
• Arrange timely, hands-on help for animals in need in Mumbai and Delhi with the assistance of the senior paravet and office assistants, in accordance with PETA’s standard operating procedures and in consultation with the relevant supervisor.
• Coordinate effectively with approved animal-protection organisations, volunteers, activists, government bodies, and designated officials to facilitate emergency rescues in remote areas across the country..
• File police complaints and First Information Reports, visit relevant agencies and case sites when needed, and perform similar tasks as necessary and assigned.
• Inform members of the public about ways they can help animals with appropriate responses to cases
• Maintain and update a database of contacts and services available to PETA India’s emergency and cruelty-case response team as requested by the supervisor
• In accordance with professional standards, ensure that thorough records are maintained for calls and e-mails received about emergencies and cruelty cases, including how they were handled and concluded
• Participate in professional development training on animal handling, restraining, first aid, and other lessons relevant to appropriate emergency and cruelty-case response
• Provide other services related to the emergency and cruelty-case response system, as directed by the supervisor
• Represent PETA India professionally to the public, organisations, volunteers, veterinarians, government agencies, the police, and others, as directed by the supervisor
• Perform any other duties assigned by the supervisor

Qualifications:

• Minimum of a bachelor’s degree from a recognised institution
• Voluntary or other experience handling emergency and cruelty-case responses for animals a plus
• Computer proficiency
• Fluency in Hindi and English
• Knowledge of other local Indian languages a plus
• Exceptional organisational and time-management skills, including multi-tasking
• Excellent oral and written communication skills
• Ability to deal patiently with animal-protection organisations, volunteers, and other contacts
• Passion for ending cruelty to animals and helping animals in need
• Compassionate, responsible, and self-driven character
• Outgoing and personable manner with excellent communication skills
• Adherence to a vegan lifestyle
• Ability and willingness to travel independently as needed to handle emergency and cruelty cases
• Supportive position vis-à-vis PETA India’s philosophy and the ability to advocate for PETA India’s positions on issues in a professional manner
• Commitment to the objectives of the organisation