Email Support Executive | International BPO

Talent Acquaintance; Chandigarh; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer support associate to handle inquiries and resolve issues with courtesy. You will provide timely product information and build long-term customer relationships.

Collaboration with internal teams, maintaining product knowledge, and aiming to surpass quality and sales targets in a fast-paced environment are essential requirements for success.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Aufgaben

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Kenntnisse

Excellent communication

Interpersonal skills

Fast-paced environment

Multitasking

Problem-solving

Teamwork

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.