ELK Support Lead

Softility Tech; Hyderabad; Hybrid; INR 180,000 - 240,000; Full time

Job summary

Softility Tech is seeking an ELK Support Lead in Hyderabad to maintain and scale enterprise Elastic Stack environments in AWS. You will oversee multi-node Elasticsearch, Logstash, Kibana, and Beats clusters, ensuring availability during US EST primetime.

Night shift required for alignment with offshore operations. Ideal candidates have 8+ years in IT operations, strong troubleshooting skills, and hands-on experience with CI/CD pipelines using Jenkins and Docker.

Qualifications

• 8+ years in IT operations focusing on Elastic Stack administration and cloud platform support.
• Experience configuring, sizing, and tuning multi-node Elasticsearch, Logstash, Kibana, and Beats environments.
• Strong experience managing AWS resources like EC2, ECS, EKS, Lambda, VPC, and RDS.

Responsibilities

• Cluster Management: Define administration standards, index lifecycle policies, and optimization for multi-instance ELK setups; mentor junior engineers.
• Integration & Maintenance: Maintain ELK infrastructure, cloud integrations, containerized components, and release pipelines.
• Stakeholder Support: Communicate with client leads and security teams regarding platform status, storage, and ingestion rates.
• Outage Response: Serve as escalation point for cluster outages, index bottlenecks, and ingestion failures.

Skills

ELK Stack administration

Cluster management

Troubleshooting

Release pipelines

Tools

AWS (EC2, ECS, EKS)

Jenkins

Docker

Maven

Git

Kubernetes

Job description

Job Title: ELK Support Lead

Location: Hyderabad (Offshore)

Experience: 8+ Years

Shift Timings: Night Shift (5:00 PM 2:00 AM IST) / US EST Primetime

Role Overview:

We are looking for an ELK Support Lead with 8+ years of experience to maintain and scale enterprise Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) environments. You will oversee clusters used for security analytics and log management on AWS, ensuring platform availability and performance during US hours.

Key Responsibilities

• Cluster Management: Define administration standards, index lifecycle policies, and optimization routines for multi-instance ELK setups. Create runbooks and mentor junior platform engineers.
• Integration & Maintenance: Maintain ELK infrastructure, cloud integrations, containerized components, and release pipelines.
• Stakeholder Support: Communicate regularly with client leads and security teams regarding platform status, storage planning, and ingestion rates.
• Outage Response: Act as the main escalation point for cluster outages, index bottlenecks, and ingestion failures.

Required Technical & Professional Skills

• Experience: 8+ years in IT operations, focusing on Elastic Stack administration and cloud platform support.
• Elastic Stack: In-depth experience configuring, sizing, and tuning multi-node Elasticsearch, Logstash, Kibana, and Beats environments.
• AWS Cloud: Strong experience managing supporting AWS resources like EC2, ECS, EKS, Lambda, VPC, and RDS.
• CI/CD & Builds: Hands‑on skill in building release pipelines using Jenkins, Docker, Maven, and Git.
• Troubleshooting: Demonstrated capability to diagnose query performance, memory limits, and log pipeline bottlenecks under pressure.

Preferred Certifications

• Elastic Certified Engineer / Elastic Certified Analyst
• AWS Certified Solutions Architect Associate / Professional