Service Assurance - Technical Lead

Softility Tech; Hyderabad; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Softility Tech in Hyderabad is seeking a Service Assurance Technical Lead with 9+ years of experience to manage service health monitoring, operational stability, and incident response across multi-cloud applications.

You will connect modern DevOps practices with IT service monitoring, drive governance and incident lifecycle operations, and lead cross‑functional escalation during US hours.

Qualifications

• 9+ years of experience in IT service operations, monitoring, and cloud-native app support.
• Hands-on with central monitoring systems and multi-project deployments.
• Experience with container deployments and service mesh setups.

Responsibilities

• Establish service assurance guidelines and incident protocols.
• Oversee monitoring systems and multi-project deployments; automate where possible.
• Direct incident lifecycle management and coordinate cross-functional teams.

Skills

IBM Tivoli Netcool/Omnibus

Prometheus

Grafana

Splunk

Jenkins

ArgoCD

Git

Docker

Kubernetes

Istio

Helm

Terraform

Linux

Shell scripting

Tools

GitHub

Job description

Service Assurance - Technical Lead

Job Title: Service Assurance - Technical Lead

Location: Hyderabad (Offshore)

Experience: 9+ Years

Shift Timings: Night Shift (5:00 PM 2:00 AM IST) / US EST Primetime

Role Overview

We are looking for a Service Assurance Technical Lead with 9+ years of experience to manage service health monitoring, operational stability, and incident response across multi-cloud applications. You will connect modern DevOps practices with IT service monitoring and lead operational escalations during US hours.

Key Responsibilities

• Governance & Standards: Establish service assurance guidelines, incident protocols, and operational stability practices. Mentor team engineers and improve incident lifecycle operations.
• Observability & Delivery: Oversee central monitoring systems and multi-project deployments. Help automate container deployments and service mesh routing.
• Client Engagement: Keep client stakeholders updated on system health, open incident statuses, and post-incident improvements.
• Incident Escalation: Direct the incident management lifecycle for production outages, coordinating cross-functional teams to resolve issues and finish detailed RCAs.

Required Technical & Professional Skills

• Experience: 9+ years managing IT service operations, network/service monitoring, and cloud-native application support.
• Monitoring Systems: Hands-on experience with IBM Tivoli Netcool/Omnibus, Prometheus, Grafana, and Splunk.
• CI/CD & GitOps: Direct experience using Jenkins (declarative/pipeline setups), ArgoCD, Git, and GitHub.
• Containers & Mesh: Working knowledge of Docker, Kubernetes, Helm charts, and Istio service mesh setups.
• IaC & Administration: Practical knowledge of Terraform, Linux administration, and Shell scripting for task automation.

Preferred Certifications

• KodeKloud DevOps Engineer Certification
• Certified Kubernetes Administrator (CKA)
• ITIL Foundation / Service Operation Certification