Elite Banker-Inbound_Branch Banking-Service_Hajipur

Kotak Mahindra Bank; Himatnagar; Presencial; INR 350.000 - 600.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking an Elite Banker - Inbound to deliver high-quality service at the branch level. You will assist walk-in customers across segments, resolve queries, and support Service Officers as needed.

You will generate leads for NTB customers, cross-sell financial products, and back up Personal Bankers during peak hours, ensuring compliance with policies and regulatory guidelines.

Responsabilidades

• Service walk-in customers across all segments, ensuring prompt and courteous assistance.
• Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
• Act as a backup to the Personal Banker during peak hours or absences.
• Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
• Resolve customer queries efficiently and professionally.
• Identify and capitalize on business opportunities sensed during customer interactions.
• Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
• Ensure compliance with internal policies and regulatory guidelines.

Descripción del empleo

Job Description:

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

Responsibilities

1. Service walk-in customers across all segments, ensuring prompt and courteous assistance.
2. Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
3. Act as a backup to the Personal Banker during peak hours or absences.
4. Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
5. Resolve customer queries efficiently and professionally.
6. Identify and capitalize on business opportunities sensed during customer interactions.
7. Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
8. Ensure compliance with internal policies and regulatory guidelines.