Elite Banker-Inbound_Branch Banking-Service_Nagaur

Kotak Mahindra Bank; Nagaur District; On-site; INR 300,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed.

This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products. Responsibilities include assisting walk-in customers, generating NTB leads, backing up Personal

Qualifications

• Experience in customer service at a bank branch.
• Ability to generate leads and cross-sell financial products.
• Familiarity with banking policies and regulatory guidelines.

Responsibilities

• Service walk-in customers across all segments, ensuring prompt and courteous assistance.
• Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
• Act as a backup to the Personal Banker during peak hours or absences.
• Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
• Resolve customer queries efficiently and professionally.
• Identify and capitalize on business opportunities sensed during customer interactions.
• Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
• Ensure compliance with internal policies and regulatory guidelines.]
• CoT_job_summary_short: "COMPANY NAME: Kotak Mahindra Bank\nKEY POINTS: Inbound elite banker, walk-in service, cross-selling"
• job_summary_short":"<p>Kotak Mahindra Bank is seeking an Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The role emphasizes servicing clients across segments, resolving queries, and cross-selling financial products. It also involves non-transactional servicing, audit support, and reconciliation of branch accounts.</p><p>As a backup to the Personal Banker during peak hours or absences, you will contribute to a seamless customer experience while ensuring compliance with internal policies and regulatory guidelines.</p>","contract_type":null,"location_type":"on site","remote_scope":null,"perks":[],"stated_min":null,"stated_max":null,"stated_absolute":null,"salary_estimation_cot":"Elite Banker (Inbound) in India: market range 300000–450000 INR per year, based on experience and location.","estimated_low":300000,"estimated_medium":380000,"estimated_high":450000,"currency":"INR","frequency":"yearly","bonus":null,"tax":"gross",
• salary_estimation_cot:null,

Skills

Customer service

Cross-selling

Branch operations

Job description

Job Description:

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

Responsibilities

1. Service walk-in customers across all segments, ensuring prompt and courteous assistance.
2. Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
3. Act as a backup to the Personal Banker during peak hours or absences.
4. Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
5. Resolve customer queries efficiently and professionally.
6. Identify and capitalize on business opportunities sensed during customer interactions.
7. Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
8. Ensure compliance with internal policies and regulatory guidelines.