EHR Ancillary System Analyst

Luxoft; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Luxoft is seeking a candidate for a role in their EHR Services practice located in Indore District, Madhya Pradesh, India. The position involves supporting clinical applications integrated with EHR platforms such as Epic and Oracle Cerner. Key responsibilities include assisting with application configuration, troubleshooting issues, and interacting with vendors. Candidates should have a Bachelor’s degree in IT or related fields and a minimum of 3 years in healthcare IT, with strong communication skills and familiarity with Microsoft Office tools.

Qualifications

• 3+ years of experience in healthcare IT or technical support roles.
• Exposure to EHR platforms or clinical applications.
• Foundational understanding of IT concepts.

Responsibilities

• Support operational and project-based activities for clinical applications.
• Assist with application build and configuration.
• Collaborate with cross-functional teams.

Skills

Healthcare IT

Clinical Systems Support

Communication Skills

Microsoft Office

Education

Bachelor's degree in Information Technology

Tools

Epic

Oracle Cerner

HL7

Job description

Project description

Client EHR Services practice supports healthcare organizations in optimizing Electronic Health Record (EHR) ecosystems and the ancillary clinical applications that integrate with core EHR platforms such as Epic and Oracle Cerner. Ancillary applications include clinical systems that support diagnostic, therapeutic, and departmental workflows adjacent to the core EHR (e.g., imaging, laboratory, pharmacy, cardiology, perioperative, specialty clinical systems).

Responsibilities

• Support day‑to‑day operational and project‑based activities for ancillary clinical applications integrated with Epic or Oracle Cerner EHR platforms (e.g., lab, imaging, pharmacy, perioperative, cardiology, or specialty clinical systems) under senior team guidance.
• Assist with application build, configuration, and maintenance, including system parameters, workflows, order integrations, interfaces, and user settings.
• Participate in workflow analysis to understand how ancillary systems support clinical and operational processes and how they integrate with the core EHR.
• Support application testing activities, including unit, integrated, and regression testing, using established test scripts and validation procedures.
• Assist with troubleshooting application issues, interface errors, workflow gaps, and end‑user reported concerns; escalate issues appropriately.
• Support go‑live, upgrade, and post‑go‑live stabilization activities, including issue tracking and resolution support.
• Collaborate with cross‑functional teams including EHR analysts, interface teams, technical infrastructure, reporting, and clinical stakeholders.
• Interface with third‑party vendors and EHR platform representatives (e.g., Epic, Oracle Cerner, or ancillary system vendors) during troubleshooting or enhancement activities.
• Create and maintain application documentation such as build specifications, workflow diagrams, test scripts, and status reports.
• Participate in team and client meetings to communicate progress, risks, and upcoming milestones.
• Follow established data security, regulatory, and protected health information (PHI) standards when supporting clinical systems.

Skills

Must have

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience.
• 3+ years of experience in healthcare IT, enterprise IT, clinical systems support, or technical support roles.
• Exposure to Epic, Oracle Cerner, or other EHR platforms, or to ancillary clinical applications that integrate with EHRs.
• Foundational understanding of IT concepts such as applications, databases, interfaces, networking, or system workflows.
• Strong written and verbal communication skills.
• Ability to work effectively in a team‑based, fast‑paced project environment.
• Working knowledge of Microsoft Office tools (Excel, PowerPoint, Visio, SharePoint).

Nice to have

• Familiarity with healthcare integration concepts (e.g., HL7, interfaces, interoperability).
• Awareness of IT service management or delivery methodologies (Agile, ITIL, Lean, or similar).
• Certifications in EHR or ancillary application.