EHR Ancillary System Analyst

Luxoft; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Luxoft is looking for an experienced Healthcare IT Support Specialist in Chennai, India. The role involves supporting operational and project-based activities for ancillary clinical applications integrated with Epic or Oracle Cerner EHR platforms. Candidates should have a Bachelor's degree in IT or related field and at least 3 years of relevant experience. Strong communication skills and teamwork are essential. Familiarity with healthcare integration concepts is a plus.

Qualifications

• 3+ years of experience in healthcare IT or clinical systems support.
• Exposure to Epic or Oracle Cerner EHR platforms.
• Strong written and verbal communication skills.

Responsibilities

• Support operational and project activities for ancillary clinical applications.
• Assist with application configuration and maintenance.
• Participate in workflow analysis for clinical processes.
• Support application testing and troubleshooting activities.

Skills

Healthcare IT experience

Communication skills

Teamwork

Microsoft Office

Education

Bachelor’s degree in IT or related field

Job description

Project description

Client EHR Services practice supports healthcare organizations in optimizing Electronic Health Record (EHR) ecosystems and the ancillary clinical applications that integrate with core EHR platforms such as Epic and Oracle Cerner. Ancillary applications include clinical systems that support diagnostic, therapeutic, and departmental workflows adjacent to the core EHR (e.g., imaging, laboratory, pharmacy, cardiology, perioperative, specialty clinical systems).

Responsibilities

• Support day‑to‑day operational and project‑based activities for ancillary clinical applications integrated with Epic or Oracle Cerner EHR platforms (e.g., lab, imaging, pharmacy, perioperative, cardiology, or specialty clinical systems) under senior team guidance.
• Assist with application build, configuration, and maintenance, including system parameters, workflows, order integrations, interfaces, and user settings.
• Participate in workflow analysis to understand how ancillary systems support clinical and operational processes and how they integrate with the core EHR.
• Support application testing activities, including unit, integrated, and regression testing, using established test scripts and validation procedures.
• Assist with troubleshooting application issues, interface errors, workflow gaps, and end‑user reported concerns; escalate issues appropriately.
• Support go‑live, upgrade, and post‑go‑live stabilization activities, including issue tracking and resolution support.
• Collaborate with cross‑functional teams including EHR analysts, interface teams, technical infrastructure, reporting, and clinical stakeholders.
• Interface with third‑party vendors and EHR platform representatives (e.g., Epic, Oracle Cerner, or ancillary system vendors) during troubleshooting or enhancement activities.
• Create and maintain application documentation such as build specifications, workflow diagrams, test scripts, and status reports.
• Participate in team and client meetings to communicate progress, risks, and upcoming milestones.
• Follow established data security, regulatory, and protected health information (PHI) standards when supporting clinical systems.

Skills

Must have

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience.
• 3+ years of experience in healthcare IT, enterprise IT, clinical systems support, or technical support roles.
• Exposure to Epic, Oracle Cerner, or other EHR platforms, or to ancillary clinical applications that integrate with EHRs.
• Foundational understanding of IT concepts such as applications, databases, interfaces, networking, or system workflows.
• Strong written and verbal communication skills.
• Ability to work effectively in a team‑based, fast‑paced project environment.
• Working knowledge of Microsoft Office tools (Excel, PowerPoint, Visio, SharePoint).

Nice to have

• Familiarity with healthcare integration concepts (e.g., HL7, interfaces, interoperability).
• Awareness of IT service management or delivery methodologies (Agile, ITIL, Lean, or similar).
• Certifications in EHR or ancillary application.