Education Counselor (Mumbai)

IIDE Education Private Limited; Mumbai; On-site; INR 420,000 - 540,000; Full time

Job summary

IIDE is seeking an Associate Academic Counselor at its Mumbai campus to guide prospective students through the educational journey, counsel on digital marketing courses, and support enrollments. You will mentor junior counselors and collaborate with internal teams to maintain high student engagement and experience.

The role emphasizes career guidance, addressing queries from students and parents, and contributing to sales targets while delivering excellent counseling standards across admissions.

Qualifications

• 1–2 years of experience in counseling or sales in EdTech preferred.
• Fluent written and spoken English with strong communication abilities.
• Familiarity with CRM systems and sales automation tools.

Responsibilities

• Counsel students on IIDE’s programs and help them select courses based on interests and goals.
• Communicate with students and parents in person and over calls to address queries and guide course options.
• Provide career guidance and support students through decision‑making and learning journey.
• Mentor junior counselors to strengthen counseling capabilities and improve performance.
• Collaborate with internal teams to ensure a seamless student experience and meet enrollment targets.

Skills

Counseling

Sales

CRM systems

Communication skills

Mentorship

Tools

CRM software

Sales automation tools

Job description

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands‑on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As an Associate Academic Counselor at IIDE, Lower Parel, you will play a pivotal role in guiding prospective students through their educational journey. This role involves counseling students on IIDE’s digital marketing courses, mentoring junior counselors, managing student communications, and contributing towards sales targets while ensuring a high standard of student experience and engagement.

You will provide career guidance, address student and parent queries, support course enrollments, and collaborate with internal teams to maintain excellent counseling standards across the admissions process.

What You’ll Do

• Counsel students on IIDE’s digital marketing programs, helping them select the right course based on their interests, career aspirations, and goals.
• Communicate with students and parents both in‑person and over calls to address queries and guide them through available course options.
• Provide career guidance and support students throughout their decision‑making and learning journey.
• Mentor and support junior counselors to strengthen counseling capabilities and improve performance.
• Assist in onboarding and training new team members to maintain consistency across the counseling team.
• Collaborate with internal stakeholders to ensure a seamless student experience.
• Consistently achieve daily, weekly, and monthly counseling and enrollment targets.
• Track lead conversions, maintain follow‑ups, and calculate conversion rates for improved performance.
• Utilize CRM tools and sales automation systems to generate reports, monitor sales performance, and improve efficiency.

2–3 hours of average active talk time per day

Consistent achievement of weekly revenue targets aligned with batch requirements

Additional Duties

• Handle complex student concerns, escalations, and larger student groups as required.
• Take ownership of additional responsibilities aligned with senior counseling requirements.
• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

• 1–2 years of experience in counseling or sales, preferably in the EdTech industry.
• Fluent written and spoken English with strong communication abilities.
• Excellent interpersonal skills, active listening, and the ability to engage, guide, and inspire students.
• Interest and experience in educational counseling and sales with a goal-oriented mindset.
• Familiarity with CRM systems and sales automation tools.
• Candidate must be residing in Mumbai.

Should Have

• Strong multitasking and prioritization abilities in a fast‑paced work environment.
• Demonstrated leadership potential with the willingness to take on additional responsibilities as the role evolves.
• Ability to mentor peers and contribute positively to team performance.

Nice to Have

• Prior experience working in an EdTech company, especially in student counseling or admissions sales.
• Certifications or working knowledge in digital marketing or educational counseling.

Why Join IIDE?

• Work with one of India’s fastest-growing digital education brands
• Gain exposure to student counseling, admissions, and revenue‑driven growth functions
• Be part of a collaborative and high-performance work environment
• Competitive salary and opportunities for professional growth and career advancement
• Contribute to shaping students’ career journeys in the digital-first economy

Who You’ll Thrive As

You’re someone who:

• Enjoys interacting with students and helping them make informed career decisions
• Has a strong passion for education, counseling, and sales
• Thrives in a target-driven and fast-paced environment
• Is proactive, empathetic, and solution‑oriented while handling student queries
• Enjoys mentoring others and contributing to team success